Receptionist-Telephonist Course in Offices

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Receptionist-Telephonist Course in Offices

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$306.00
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Duration

200 hours

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Credits

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Language

Spanish

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Agenda

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At the end of the course, you will obtain the accredited qualification

This is not just about learning, but also about accrediting your knowledge with the most important institutions in the sector:

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DEGREE issued by EUROINNOVA INTERNATIONAL ONLINE EDUCATION, member of the AEEN (Spanish Association of Business Schools) and recognized for academic excellence in online education by QS World University Rankings

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Learn from the best in your sector

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sandra valdivia cantero

Graduated in Tourism from the University of Granada, currently studying the Master in Digital Marketing and Marketing 2.0 at CAEFO. His profile combines operational experience in the tourism sector with specialized teaching in online training and digital marketing. He has developed his professional career in tourist accommodation, event coordination and reservation management, integrating digital tools and online communication. As a teacher, he provides training in tourism and hospitality in e-learning mode, developing content, video lessons and digital resources adapted to virtual learning environments.

Teaching experience:

Tourism and hospitality teacher in online mode: Teaching live classes; Personalized tutoring; Evaluation of Final Master's Projects; Preparation of video lessons and training content; Support to departments through management and communication tools.

Professional experience:

Receptionist and event coordinator — Student residence: Social media management; Coordination of guided tours and events. Top-notch camping professional: Reservation management and customer service; Interdepartmental communication; Organization of international tourist groups; Resolution of incidents and minimization of unforeseen events. Editor and creator of educational content: Preparation of specialized articles for digital magazines; Creation of audiovisual content and publications for professional networks. Publications: Specialized articles in digital magazines in the tourism sector.

Professional skills:

Management of reservations and tourist operations with Amadeus; Organization of events and protocol; Teaching in tourism and hospitality in online mode; Digital marketing applied to the tourism sector; Creation of training and audiovisual content; Use of CRM and LMS platforms.

Merits:

Professional recognition in organization and management of international tourist groups.

Languages:

Official English certification — Cambridge B2.

Graduated in Tourism from the University of Granada, currently studying the Master in Digital Marketing and Marketing 2.0 at CAEFO. His profile combines operational experience in the tourism sector with specialized teaching in online training and digital marketing. He has developed his professional career in tourist accommodation, event coordination and reservation management, integrating digital tools and online communication. As a teacher, he provides training in tourism and hospitality in e-learning mode, developing content, video lessons and digital resources adapted to virtual learning environments.

Teaching experience:

Tourism and hospitality teacher in online mode: Teaching live classes; Personalized tutoring; Evaluation of Final Master's Projects; Preparation of video lessons and training content; Support to departments through management and communication tools.

Professional experience:

Receptionist and event coordinator — Student residence: Social media management; Coordination of guided tours and events. Top-notch camping professional: Reservation management and customer service; Interdepartmental communication; Organization of international tourist groups; Resolution of incidents and minimization of unforeseen events. Editor and creator of educational content: Preparation of specialized articles for digital magazines; Creation of audiovisual content and publications for professional networks. Publications: Specialized articles in digital magazines in the tourism sector.

Professional skills:

Management of reservations and tourist operations with Amadeus; Organization of events and protocol; Teaching in tourism and hospitality in online mode; Digital marketing applied to the tourism sector; Creation of training and audiovisual content; Use of CRM and LMS platforms.

Merits:

Professional recognition in organization and management of international tourist groups.

Languages:

Official English certification — Cambridge B2.

Receptionist-Telephonist Course in Offices

Información adicional del Online COURSE

Receptionist-Telephonist Course in Offices

6 months de tutorización

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Course information

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Course information

Description

Currently in the world of administration and management and within the professional area of ​​information management and communication, more specifically in administrative activities in customer relations, it is very important to know the different communication and customer service processes that must be carried out in each situation. Through this receptionist course, students are offered the appropriate knowledge to receive visits from internal and external clients of the organization, channel oral communications to the appropriate recipients, manage the registration and distribution of written communications received or issued, etc. In general, everything related to the attention and reception of clients in offices, whether in person or by telephone.

Job opportunities

Receptionist-telephonist in offices.

What does it prepare you for?

Thanks to this receptionist course you will be able to acquire the appropriate skills and abilities to carry out the customer service process both by telephone and in person at the office reception, specializing in tasks such as channeling and distributing communications or writing informative or communicative documents.

Who is it addressed to?

This receptionist course is aimed at all those people who are dedicated to the world of administration and management, more specifically in administrative activities in customer relations, within the professional area of ​​information and communication management who intend to obtain knowledge related to reception and communication techniques.

Objectives

Among the objectives of the receptionist course we highlight: - Carry out reception and communication techniques. - Perform customer service functions in the commercial process.

Receptionist-Telephonist Course in Offices

$306.00