Telemarketing Course

Online COURSE 100% On-line

Telemarketing Course

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$303.00
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Duration

200 hours

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Credits

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Language

Spanish

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No limit

AI Assistant

Agenda

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Credit your success

At the end of the course, you will obtain the accredited qualification

This is not just about learning, but also about accrediting your knowledge with the most important institutions in the sector:

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DEGREE issued by EUROINNOVA INTERNATIONAL ONLINE EDUCATION, member of the AEEN (Spanish Association of Business Schools) and recognized for academic excellence in online education by QS World University Rankings

+20 years

boosting learning

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+2M

millions of students around the world

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IA First University

Phia, your AI tutor available 24/7

Summaries, podcasts and flashcards generated for you

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Scholarships and funding

Make your training more accessible: finance at 0% interest and obtain personalized scholarships.

Scholarships of up to 25%

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specialized courses in EducaHub

Cloister

Learn from the best in your sector

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fatima immaculada garcia lopez

Graduate in Business Management and Administration, with a Master's degree in Financial Management from ESIC — International School of Management. He has more than 20 years of experience in administrative, financial management and quality systems in sectors such as engineering, automation, electronics and services. He combines his professional career with online teaching in Business Administration and Management, providing a practical vision of economic-financial management, administrative control and the implementation of quality systems. His profile integrates technical experience, organizational leadership and training in digital learning environments.

Teaching experience:

Teacher of Business Administration and Management in online mode: Tutoring and academic monitoring of students; Updating and enriching training materials; Creation of content and virtual classes; Resolution of doubts and academic support.

Professional experience:

Responsible for Administration in organizations in the engineering, automation, electronics and services sectors: Treasury and banking management; General and analytical accounting; Bank reconciliations; Tax preparation and filing; Budget control and analysis of results; Billing and management of clients and suppliers; Payroll management and procedures with Social Security; Participation in selection processes; Implementation and supervision of quality management systems. Quality Manager: Implementation and supervision of ISO 9001, ISO 14001 and ISO 166002 standards; Guarantee of compliance with internal standards and procedures.

Professional skills:

Financial direction and management control; General and analytical accounting; Treasury management and business taxation; Implementation of ISO quality systems; administrative and personnel management; Online teaching in Business Administration and Management; Use of ERP and accounting, tax and payroll software.

Merits:

Implementation and supervision of quality management systems in accordance with ISO 9001, ISO 14001 and ISO 166002.

Languages:

English — B1.

Graduate in Business Management and Administration, with a Master's degree in Financial Management from ESIC — International School of Management. He has more than 20 years of experience in administrative, financial management and quality systems in sectors such as engineering, automation, electronics and services. He combines his professional career with online teaching in Business Administration and Management, providing a practical vision of economic-financial management, administrative control and the implementation of quality systems. His profile integrates technical experience, organizational leadership and training in digital learning environments.

Teaching experience:

Teacher of Business Administration and Management in online mode: Tutoring and academic monitoring of students; Updating and enriching training materials; Creation of content and virtual classes; Resolution of doubts and academic support.

Professional experience:

Responsible for Administration in organizations in the engineering, automation, electronics and services sectors: Treasury and banking management; General and analytical accounting; Bank reconciliations; Tax preparation and filing; Budget control and analysis of results; Billing and management of clients and suppliers; Payroll management and procedures with Social Security; Participation in selection processes; Implementation and supervision of quality management systems. Quality Manager: Implementation and supervision of ISO 9001, ISO 14001 and ISO 166002 standards; Guarantee of compliance with internal standards and procedures.

Professional skills:

Financial direction and management control; General and analytical accounting; Treasury management and business taxation; Implementation of ISO quality systems; administrative and personnel management; Online teaching in Business Administration and Management; Use of ERP and accounting, tax and payroll software.

Merits:

Implementation and supervision of quality management systems in accordance with ISO 9001, ISO 14001 and ISO 166002.

Languages:

English — B1.

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francisco gonzález ruiz

Graduated in Business Administration and Management, he has a Master's Degree in Secondary Education Teaching, Vocational Training and Language Teaching, specializing in Economics, Business and Commerce, from the University of Granada. Complement your profile with training in digital methodologies and e-learning. He is especially interested in the integration of responsible practices in business management, with a focus on sustainability and environmental governance. He combines experience in administrative and financial management with teaching activity in digital environments, participating in the tutoring of students and in the development of training resources. Teaching experience: Assistant teacher in non-regulated training — Faculty of Business Management: Tutoring and support of students in e-learning environments; Preparation of educational materials; Writing articles for platforms and corporate websites; Preparation of training videos; Masterclass delivery. Professional experience: Professional in areas of billing, collections, expenses and purchases: Administrative and financial management; Monitoring of economic and commercial operations; Document management; Control of processes with suppliers and clients; Optimization of administrative and financial flows. Publications: Writing articles for platforms and corporate websites in the business field. Professional skills: Administrative and financial management; Internal control and process optimization; Teaching in e-learning environments; Integration of environmental, social and governance criteria in business management; Preparation of training content in economics and business. Languages: English B2.

Graduated in Business Administration and Management, he has a Master's Degree in Secondary Education Teaching, Vocational Training and Language Teaching, specializing in Economics, Business and Commerce, from the University of Granada. Complement your profile with training in digital methodologies and e-learning. He is especially interested in the integration of responsible practices in business management, with a focus on sustainability and environmental governance. He combines experience in administrative and financial management with teaching activity in digital environments, participating in the tutoring of students and in the development of training resources. Teaching experience: Assistant teacher in non-regulated training — Faculty of Business Management: Tutoring and support of students in e-learning environments; Preparation of educational materials; Writing articles for platforms and corporate websites; Preparation of training videos; Masterclass delivery. Professional experience: Professional in areas of billing, collections, expenses and purchases: Administrative and financial management; Monitoring of economic and commercial operations; Document management; Control of processes with suppliers and clients; Optimization of administrative and financial flows. Publications: Writing articles for platforms and corporate websites in the business field. Professional skills: Administrative and financial management; Internal control and process optimization; Teaching in e-learning environments; Integration of environmental, social and governance criteria in business management; Preparation of training content in economics and business. Languages: English B2.

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Course information

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Description
The Telemarketing Expert offers you the opportunity to enter a booming sector, where the needs for effective communication and sales strategies are essential for business success. With a growing job demand, this training is designed to provide you with the essential skills in sales techniques, from closing sales to handling objections, through the development of emotional intelligence applied to sales. You will learn how to capture customer attention, generate engagement and build loyalty, as well as how to manage customer service efficiently. You will be able to learn about the most effective sales actions and the most attractive promotions, ensuring that you can stand out in the competitive world of telephone marketing.

Job opportunities

The main professional opportunities for this Telemarketing Expert are as a specialist in lead generation, in sales consulting with a focus on closing and handling objections, in loyalty and behavior analysis, in consulting in emotional intelligence applied to sales, in commercial processes, or in quality supervision and customer service.

What does it prepare you for?

This Telemarketing Expert prepares you to master advanced sales techniques, improving your ability to attract and retain customers. You will learn to handle objections, close sales efficiently and apply emotional intelligence in customer interaction. In addition, you will be able to work on techniques to increase satisfaction and loyalty and negotiation and telephone service skills, optimizing your results in telemarketing.

Who is it addressed to?

This Telemarketing Expert is aimed at professionals in the commercial sector who wish to delve deeper into advanced sales techniques, customer engagement and loyalty strategies. Ideal for those seeking to improve their emotional intelligence applied to sales and master closing sales, benefiting from the advantages of telemarketing.

Objectives

- Understand the fundamentals of sales techniques and their effective application in telemarketing. - Analyze the psychology of the buyer to adapt effective telemarketing strategies. - Develop skills for closing sales and handling objections in virtual environments. - Identify and apply strategies to improve customer engagement and loyalty. - Apply emotional intelligence to improve interaction and negotiation with the client. - Recognize the phases of the sale and use techniques to capture the customer's attention. - Evaluate the quality of customer service and its impact on customer satisfaction.

Telemarketing Course

$303.00

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