Tutorial Course on Customer Service and After-Sales Service Techniques

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Tutorial Course on Customer Service and After-Sales Service Techniques

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$82.00
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Duration

40 hours

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Credits

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Language

Spanish

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At the end of the course, you will obtain the accredited qualification

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DEGREE issued by EUROINNOVA INTERNATIONAL ONLINE EDUCATION, member of the AEEN (Spanish Association of Business Schools) and recognized for academic excellence in online education by QS World University Rankings

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Tutorial Course on Customer Service and After-Sales Service Techniques

Información adicional del Online COURSE

Tutorial Course on Customer Service and After-Sales Service Techniques

6 months de tutorización

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Course information

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Course information

Description
Customer service is one of the main pillars in the competitiveness of companies in the new century. Depending on the scope, type of communication, importance, urgency..., etc. One or another means will be used to increase the commercial quality of the company, also making it easier for its members to develop their skills, learn to use the tools at their disposal and constantly improve customer service, with the ultimate goal of achieving total customer satisfaction.

Job opportunities

Professional related to Commerce, Marketing, Individualized Assistance, Sales, etc. who are interested in Service Quality and Customer Service.

What does it prepare you for?

This online course prepares you to learn the different techniques of customer service and after-sales service, also learning how to provide good quality service and knowing how to follow up with the customer and respond to all conflicts that may arise.

Who is it addressed to?

Professionals dedicated to tasks related to customer service and individualized assistance, interested in studying customer approach techniques. In addition, anyone who is interested in knowing the qualities to provide a quality service.

Objectives

- Learn the different basic customer service techniques. - Correctly manage customer service with quality in a company. - Follow up with the customer, also using different loyalty strategies. - Solve any conflicts that may arise and manage complaints and claims.

Tutorial Course on Customer Service and After-Sales Service Techniques

$82.00