Course MF0977-2 Professional Foreign Language for Administrative Management in Customer Relationships (in French)

- Understand the general ideas and specific details of the usual administrative management procedures in the relationship with the client in a standard foreign language, transmitted in conversations, recordings, instructions, or others, clear and without distortions or noise. - Interpret professional routine documentation of a simple nature, in a standard foreign language, typical of administrative management activities in relation to the client, obtaining relevant information, using reference material and dictionaries when necessary. - Produce simple, linked and structured oral messages in a foreign language with reasonable fluency, in common and non-complex situations in the social and professional field of the administration and reception area, making appropriate use of the usual rules of courtesy. - Write and complete common, routine and simple texts in administrative activities in relation to the client, in a standard foreign language, accurately and in all types of support, using the appropriate basic technical language and applying correctness, spelling and grammatical criteria. - Maintain conversations clearly, in a standard foreign language, in administrative activities related to customer relations, with a certain naturalness and confidence, understanding and providing explanations in typical, routine situations in the professional field.