Online Training
Course UF0036 Customer/Consumer/User Service Management
60 hours
Spanish
Educational institutions
175€
Request information
Details to take into account
Multilingual support
Digital certificate included
Assistant Phia
Objectives
- Analyze the characteristics of a company/organization to convey the most appropriate image. - Apply the appropriate procedures to obtain the necessary information in the quality control management of the service provided by a company/organization.
Career opportunities
It carries out its activity in all productive sectors in the area of information and orientation to the consumer/user of goods and services, and in customer service departments.
What it prepares you for
This training conforms to the itinerary of the Training Unit UF0036 Management of customer / consumer / user service, certifying that you have passed the different Competence Units included in them, and is aimed at the accreditation of the professional Competencies acquired through work experience and non-formal training, through which you will opt to obtain the corresponding Certificate of Professionalism, through the respective calls published by the different Autonomous Communities, as well as the Ministry itself. of Labor (Royal Decree 659/2023, of July 18, which develops the organization of the Vocational Training System and establishes a permanent procedure for the accreditation of professional skills acquired through work experience or non-formal training).
Certificación
QUALIFICATION of having passed the NON-FORMAL TRAINING that accredits the Units of Competence included in the Training Unit UF0036 Customer/Consumer/User Service Management, included in the Training Module MF0241_2 Information and Customer/Consumer/User Service, regulated in Royal Decree 1697/2011, of November 18, which establishes the Certificate of Professionalism COMT0110 Customer, consumer or user service. In accordance with the Instruction of March 22, 2022, which determines the admission criteria for the training provided by persons requesting participation in the evaluation and accreditation procedure of professional skills acquired through work experience or non-formal training routes. EUROINNOVA TRAINING S.L. It is a participating entity in the file of entities of the Sepe, Ministry of Labor and Social Economy.
