Postgraduate in Customer Service: Quality in Service

- Acquire the necessary capacity for the correct use of service strategies to publicize the different techniques to measure customer satisfaction and diagnose errors made. - Learn to implement a quality service program in daily work, to prepare workers to use the telephone as an instrument of attention and information to the public. - Learn the importance of communication in the service in order to satisfy the client and the workers who provide the service, so that they are distinguished and know the quality standards. - Acquire the knowledge, skills and competencies that the current labor market requires of specialists in quality service and customer service, to develop their professional career in the sector, through learning the main techniques aimed at consumer satisfaction. - Analyze the characteristics of a company/organization to convey the most appropriate image. - Apply the appropriate procedures to obtain the necessary information in the quality control management of the service provided by a company/organization. - Apply communication techniques in customer service/advice situations. - Apply information organization techniques, both manual and computer-based. - Manage computer applications for controlling and monitoring clients or databases as a user and apply procedures that guarantee the integrity, security, availability and confidentiality of the stored information.