Postgraduate in Telemarketing and Customer Service. Contact Center

Online Training

Postgraduate in Telemarketing and Customer Service. Contact Center

Name: Postgraduate in Telemarketing and Customer Service. Contact Center en Italia
Brand: EDUCA
SKU: 172404-2502
Availability: InStock

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300 hours

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Spanish

This COURSE in Telemarketing and Customer Service. Contac Center offers specialized training in the matter. If you work in the customer service environment or would like to do so and want to specialize in telephone service, this is your time. With the Telephone Service Course you will be able to acquire the necessary knowledge to perform this function professionally. The person in charge of the telephone operator position is the first to speak with the client or person who wants to contact the company. Therefore, it is of great importance when making the first impression.

Instituciones educativas

360€

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Details to take into account

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Multilingual support

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Digital certificate included

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Assistant Phia

Objectives

- Know customer service/assistance techniques. - Acquire telephone sales techniques. - Carry out negotiation strategies. - Know the essential aspects of telemarketing. - Manage to reach the target audience for the sale of the product or service. - Increase sales by offering personalized attention. - Acquire the necessary knowledge to create distribution, attract and retain customers, using computer tools such as mailing and web pages.

Content

Career opportunities

Telephone service / Customer service / Commercial.

What it prepares you for

This COURSE in Telemarketing and Customer Service. Contac Center prepares you to know in depth the telephone service environment, learning specific negotiation and sales techniques, always seeking customer satisfaction.

The COURSE in Telemarketing and Customer Service. Contac Center is aimed at all those professionals in the sector who want to expand their training.

Our training is 100% online, which allows students to self-regulate their study and adapt it to their own needs. We are committed to personalized and autonomous teaching, with an approach based on critical thinking and constructivism.

We have a highly specialized teaching team that will accompany you throughout the entire teaching-learning process. This will allow you to personalize your training even more, since we adapt to your pace and needs.

You will have access to our learning platform, MyLXP, from any device and at any time of the day, allowing you to decide how and when to study. All of this is possible thanks to our Educa LXP (Learning Experience Platform) methodology, an environment designed to boost your educational progress, encourage innovation and offer a personalized learning experience adapted to each need.