Social CRM Master: Responsible for Digital Relationship with Clients + University Degree

Online Training

Social CRM Master: Responsible for Digital Relationship with Clients + University Degree

Name: Social CRM Master: Responsible for Digital Relationship with Clients + University Degree en Italia
Brand: EUROINNOVA INTERNATIONAL ONLINE EDUCATION
SKU: 172585-2501
Availability: InStock

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1500 hours

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8 ECTS

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Spanish

The present Master Social CRM: Responsible for the Digital Relationship with Customers offers specialized training on the subject. Competition in an increasingly globalized world makes companies want to be better and better, wanting to adapt to new technologies and methods that allow them to have a position of success. Thanks to the realization of this Master Social CRM: Responsible for the Digital Relationship with Customers will know the fundamental aspects of the administration of a CRM to be able to manage relationships with customers and have greater control of the situation.

Instituciones educativas

1.795€

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Details to take into account

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Multilingual support

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Digital certificate included

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Assistant Phia

Objectives

- Describe the SAP R/3 product as integrated software for business management. - Place SAP R/3 software in the world of ERP systems. - Define the most common terms that anyone who will work with SAP R/3 will encounter. - Learn the techniques to which the various concepts of SAP R/3 refer. - Know the contributions of the FI, CO and AM modules of SAP R/3 to the financial management of the company. - Learn to navigate the most basic transactions of the SAP R/3 financial modules. - Know the contributions of the SAP R/3 PS module to the management of the company's projects. - Learn to navigate the most basic transactions of the SAP R/3 PS module. - Know the role of CRM in the company's marketing. - Learn the differences between CRM and Relationship Marketing. - Know the objectives and benefits of a CRM strategy. - Learn about CRM as an expansion of the CRM strategy. - Differentiate the different benefits of a CRM strategy for the client. - Know the different main areas of CRM. - Identify the configuration parameters and maintenance operations of the operating system and data manager in ERP-CRM systems, and carry out administration tasks to ensure their operation, following technical specifications and usage needs. - Identify the processes of the different ERP, CRM and data warehouse systems, monitor them and resolve incidents that occur to maintain the functionality and performance of the system, following technical specifications and according to use needs. - Identify the techniques and tools to guarantee client access and the integrity of the information, following established technical specifications. - Manage the security of ERP, CRM and data warehouse systems, following established technical specifications.

Content

Career opportunities

Customer management / CRM expert.

What it prepares you for

This Master Social CRM: Responsible for Digital Relationships with Customers prepares you to have a broad vision of the administration of a CRM system, which will allow you to manage the company's relationships with customers and to be a professional in the field.

The Master Social CRM: Responsible for Digital Customer Relationships is aimed at all those professionals in the business sector who want to specialize in customer management functions with the CRM system.

Our training is 100% online, which allows students to self-regulate their study and adapt it to their own needs. We are committed to personalized and autonomous teaching, with an approach based on critical thinking and constructivism.

We have a highly specialized teaching team that will accompany you throughout the entire teaching-learning process. This will allow you to personalize your training even more, since we adapt to your pace and needs.

You will have access to our learning platform, MyLXP, from any device and at any time of the day, allowing you to decide how and when to study. All of this is possible thanks to our Educa LXP (Learning Experience Platform) methodology, an environment designed to boost your educational progress, encourage innovation and offer a personalized learning experience adapted to each need.