Online Training

Higher Course in Customer, Consumer or User Attention, Communication and Loyalty

Name: Higher Course in Customer, Consumer or User Attention, Communication and Loyalty en El Salvador
Brand: INEAF - INSTITUTO EUROPEO DE ASESORIA FISCAL
SKU: 2483-2402
Availability: InStock

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300 hours

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Spanish

We live in a society where it is increasingly common for us to do all our procedures and procedures through the Internet. That is why it is so important, in face-to-face relationships, to have good close, communicative and personal treatment with the client, user or consumer. This course provides the knowledge required to function professionally in the communication environment in general, providing specialized training in the subject. This course will allow you to specialize in customer relations, make the most of personal and social skills, as well as the different techniques of both oral and written communication.

Instituciones educativas

$553

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Details to take into account

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Multilingual support

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Digital certificate included

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Assistant Phia

Objectives

- Know the regulatory framework for customer protection. - Learn fundamental functions in customer service. - Know the main aspects of the processing of complaints and claims. - Acquire communication techniques.

Content

Career opportunities

Develop your professional career in the field of communication and acquire advanced and specialized training of a multidisciplinary nature that helps you develop and expand your work and professional project by addressing difficulties in verbal and written communication, as well as user quality management.

What it prepares you for

This Higher Course in Customer, Consumer or User Attention, Communication and Loyalty prepares you to function professionally, knowing the main aspects related to the social skills, abilities or capacities necessary for a correct interaction between the informant and citizens during the provision of services.

The Higher Course in Customer, Consumer or User Attention, Communication and Loyalty is aimed at personnel who perform tasks facing the public and who maintain direct contact with the customer. For those professionals who have to manage consumer service.

Our training is 100% online, which allows students to self-regulate their study and adapt it to their own needs. We are committed to personalized and autonomous teaching, with an approach based on critical thinking and constructivism.

We have a highly specialized teaching team that will accompany you throughout the entire teaching-learning process. This will allow you to personalize your training even more, since we adapt to your pace and needs.

You will have access to our learning platform, MyLXP, from any device and at any time of the day, allowing you to decide how and when to study. All of this is possible thanks to our Educa LXP (Learning Experience Platform) methodology, an environment designed to boost your educational progress, encourage innovation and offer a personalized learning experience adapted to each need.