University Microcredential for Effective Communication and Conflict Resolution in the Services Sector + 1 ECTS Credit

Online Training

University Microcredential for Effective Communication and Conflict Resolution in the Services Sector + 1 ECTS Credit

Name: University Microcredential for Effective Communication and Conflict Resolution in the Services Sector + 1 ECTS Credit en El Salvador
Brand: EUROINNOVA INTERNATIONAL ONLINE EDUCATION
SKU: 420010-2501
Availability: InStock

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25 hours

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1 ECTS

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Spanish

Currently, the services sector is experiencing a notable boom, with a growing demand for professionals trained in effective communication and conflict resolution skills. This Effective Communication and Conflict Resolution in the Services Sector training offers you the opportunity to develop essential skills that will allow you to stand out in a competitive environment. You will learn to implement assertive communication techniques, active listening and empathy, essential to providing exceptional customer service. Additionally, you will acquire tools to identify and manage conflicts, transforming them into opportunities for improvement. The ability to handle difficult situations and demanding clients can be the differentiating factor in your career.

Instituciones educativas

$35

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Details to take into account

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Multilingual support

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Digital certificate included

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Assistant Phia

Objectives

- Develop assertive communication skills to improve professional treatment in the service sector. - Apply active listening and empathy techniques to facilitate communication with clients. - Identify and classify the most common types of conflicts in the services sector for their proper management. - Implement effective strategies to defuse tensions and prevent escalations in conflict situations. - Handle difficult clients using techniques that do not compromise the quality of the service offered. - Use advanced negotiation and mediation techniques to resolve conflicts. - Transform problems into opportunities for improvement to build customer loyalty after a conflict.

Content

Career opportunities

- Customer service advisor in service companies - Mediator in labor conflicts within the sector - Consultant in effective communication for companies - Specialist in team training in interpersonal skills - Facilitator of workshops on conflict management - Quality coordinator in customer service - Responsible for public relations and management

What it prepares you for

The Training Action in Effective Communication and Conflict Resolution in the Services Sector prepares you to face the daily situations of the sector in a professional and assertive manner. You will learn to practice active listening and empathy, keys to improving your interactions. In addition, you will equip yourself with tools to identify and manage conflicts, as well as to deal with difficult clients.

The training action in Effective Communication and Conflict Resolution in the Services Sector is aimed at professionals and graduates in the sector who seek to improve their communication and conflict resolution skills. It is ideal for those who want to learn about assertive communication, conflict management and negotiation techniques.

Our training is 100% online, which allows students to self-regulate their study and adapt it to their own needs. We are committed to personalized and autonomous teaching, with an approach based on critical thinking and constructivism.

We have a highly specialized teaching team that will accompany you throughout the entire teaching-learning process. This will allow you to personalize your training even more, since we adapt to your pace and needs.

You will have access to our learning platform, MyLXP, from any device and at any time of the day, allowing you to decide how and when to study. All of this is possible thanks to our Educa LXP (Learning Experience Platform) methodology, an environment designed to boost your educational progress, encourage innovation and offer a personalized learning experience adapted to each need.