MASTER CUSTOMER SERVICE IN ACCOMMODATION: Master in Reception and Customer Service Techniques in Accommodation + University Degree (5 ECTS Credits)

- Analyze the information management procedures at the reception. - Analyze the processes of the reception department and apply the appropriate procedures for the correct provision and control of the services that are inherent to it. - Develop collection and billing management processes. - Analyze the security service of lodging establishments. - Apply communication and customer service techniques and skills commonly used in tourist establishments. - Analyze the administrative processes for booking rooms and other accommodation services, applying the procedures and operations suitable for their implementation - Interpret oral messages of medium complexity in English, expressed by clients and suppliers at normal speed in the field of tourism activity, with the aim of providing an adequate service, achieving customer satisfaction, materializing sales and exchanging information with other professionals in their field. - Produce in English, written documents of medium complexity, grammatically and orthographically correct, necessary for the effective fulfillment of their duties and to guarantee the agreements inherent to their activity, using a broad vocabulary specific to their professional field. - Communicate orally spontaneously with one or more clients or suppliers in English, in the provision of tourist services.