Postgraduate in Customer Service and Information Techniques + University Degree with 6 ECTS

Online Training

Postgraduate in Customer Service and Information Techniques + University Degree with 6 ECTS

Name: Postgraduate in Customer Service and Information Techniques + University Degree with 6 ECTS en México
Brand: EDUCA
SKU: 170912-1902
Availability: InStock

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350 hours

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6 ECTS

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Spanish

If you work in the customer service environment and want to know the essential aspects of basic service and information techniques, this is your time. With the Postgraduate in Customer Service and Information Techniques you will be able to acquire the necessary knowledge to function professionally in this environment. Thanks to taking this Course you will learn the fundamental communication techniques for this sector.

Instituciones educativas

$ 7,760

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Details to take into account

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Multilingual support

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Digital certificate included

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Assistant Phia

Objectives

- Apply basic communication techniques in different care and treatment situations based on different elements, barriers, difficulties and alterations. - Adopt attitudes and behaviors that provide effective, quality customer service in simple basic service situations at the point of sale. - Apply basic care techniques in different situations of demand for information and customer requests - Adopt assertive behavior guidelines, adapting them to situations of complaints and/or customer requests at the point of sale or home delivery

Content

Career opportunities

Customer service / Communication.

What it prepares you for

The Postgraduate Course in Customer Service and Information Techniques prepares you to gain in-depth knowledge of the customer service environment, as well as to carry out the appropriate communication and information management tasks.

This Postgraduate Course in Customer Service and Information Techniques is aimed at all those professionals in the sector who want to continue training, as well as people interested in working in this environment.

Our training is 100% online, which allows students to self-regulate their study and adapt it to their own needs. We are committed to personalized and autonomous teaching, with an approach based on critical thinking and constructivism.

We have a highly specialized teaching team that will accompany you throughout the entire teaching-learning process. This will allow you to personalize your training even more, since we adapt to your pace and needs.

You will have access to our learning platform, MyLXP, from any device and at any time of the day, allowing you to decide how and when to study. All of this is possible thanks to our Educa LXP (Learning Experience Platform) methodology, an environment designed to boost your educational progress, encourage innovation and offer a personalized learning experience adapted to each need.