Online Training

Customer Service and Loyalty Course

Name: Customer Service and Loyalty Course en Perú
Brand: EDUCA
SKU: 261300-2001
Availability: InStock

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150 hours

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Spanish

This Customer Service and Loyalty Course offers you specialized training in the material. We must know that for the Business Administration and Management area it is very important to deepen and acquire knowledge of Customer Service and Loyalty within the information and communication management sector.

Instituciones educativas

S/. 805

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Details to take into account

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Multilingual support

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Digital certificate included

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Assistant Phia

Objectives

- Know inbound marketing and the advantages it offers. - Acquire knowledge about how inbound marketing works. - Identify the phases of the purchasing process that the buyer goes through. - Know what content marketing consists of: types and benefits. - Know how this marketing works on social networks as well as the advantages they provide. - Be clear about the concept of loyalty as well as the 3Rs and how to achieve it. - Know how to provide good online after-sales service and the consequences of not doing so. - Know customer communication tools and the advantages that each one provides. - Know how to make viral content. - Know how SEO and SEM work.

Content

Career opportunities

Information and Communication Management

What it prepares you for

This ONLINE COURSE on Customer Service and Loyalty prepares you to acquire specific knowledge within the area of Business Administration and Management, developing in students the skills to function professionally in the information and communication management sector and more specifically in Customer Service and Loyalty. Furthermore, by completing this course the student will be prepared to: Know inbound marketing and the advantages it offers, Acquire knowledge about how inbound marketing works, Identify the phases of the purchasing process that the buyer goes through, Know what content marketing consists of: types and benefits, Know how this marketing works on social networks as well as the advantages they provide, Be clear about the concept of loyalty as well as the 3Rs and how to achieve it, Know how to provide a good online after-sales service and the consequences of not doing so, Knowing customer communication tools and the advantages that each one brings, Knowing how to make viral content, and Knowing how SEO and SEM work.

This ONLINE COURSE on Customer Service and Loyalty is aimed at all those people interested in the field of Business Administration and Management and more specifically in the information and communication management sector and who want to specialize.

Our training is 100% online, which allows students to self-regulate their study and adapt it to their own needs. We are committed to personalized and autonomous teaching, with an approach based on critical thinking and constructivism. We have a highly specialized teaching team that will accompany you throughout the entire teaching-learning process. This will allow you to personalize your training even more, since we adapt to your pace and needs. You will have access to our learning platform, MyLXP, from any device and at any time of the day, allowing you to decide how and when to study. All of this is possible thanks to our Educa LXP (Learning Experience Platform) methodology, an environment designed to boost your educational progress, encourage innovation and offer a personalized learning experience adapted to each need.