Diploma in Costumer Experience Management

Online Training

Diploma in Costumer Experience Management

Name: Diploma in Costumer Experience Management en Perú
Brand: UDAVINCI
SKU: 356100-2301
Availability: InStock

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150 hours

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Spanish

Thanks to this Diploma in Customer Experience Management you will acquire the necessary skills to know customers and establish long-term relationships. The objective is to understand consumer needs through market research techniques and identify key points in the purchasing process. Additionally, you will learn to create strategies and processes to improve the customer experience, which is essential for the company's differentiation in the market. You will be the person responsible for creating a customer-centric culture, where the focus lies on offering quality service. All companies need to take care of their clients, which is why a specialized professional who has these types of skills is essential in any organization.

Instituciones educativas

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Details to take into account

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Multilingual support

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Digital certificate included

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Assistant Phia

Objectives

- Understand the customer to improve their purchasing experience - Learn customer loyalty techniques - Promote a customer-oriented culture - Know how CRM tools work - Improve the purchasing process and the conversion funnel - Identify market opportunities

Content

Career opportunities

The professional opportunities of this Diploma in Customer Experience Management are broad, since you will be able to work in companies in any sector as Marketing Manager, Customer Management, Customer Experience Analyst, Customer Relations Manager, Business Development or in the Sales Department.

What it prepares you for

This Diploma in Customer Experience Management prepares you to manage relationships with customers and improve their purchasing experience. Additionally, you will be able to understand and improve customer satisfaction and generate strategies to generate engagement. In this way, with the focus on the consumer, you will be able to make intelligent decisions and detect new opportunities in the market.

This Diploma in Customer Experience Management is aimed at all those people who work directly with clients, such as marketing professionals, customer service managers, project managers... and, ultimately, any professional interested in improving consumer relationships and satisfaction.

Our training is 100% online, which allows students to self-regulate their study and adapt it to their own needs. We are committed to personalized and autonomous teaching, with an approach based on critical thinking and constructivism.

We have a highly specialized teaching team that will accompany you throughout the entire teaching-learning process. This will allow you to personalize your training even more, since we adapt to your pace and needs.

You will have access to our learning platform, MyLXP, from any device and at any time of the day, allowing you to decide how and when to study. All of this is possible thanks to our Educa LXP (Learning Experience Platform) methodology, an environment designed to boost your educational progress, encourage innovation and offer a personalized learning experience adapted to each need.