Tutorial Course on Customer Service and After-Sales Service Techniques

Online Training

Tutorial Course on Customer Service and After-Sales Service Techniques

Name: Tutorial Course on Customer Service and After-Sales Service Techniques en Perú
Brand: EUROINNOVA INTERNATIONAL ONLINE EDUCATION
SKU: 32607-1401
Availability: InStock

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40 hours

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Spanish

Customer service is one of the main pillars in the competitiveness of companies in the new century. Depending on the scope, type of communication, importance, urgency..., etc. One or another means will be used to increase the commercial quality of the company, also making it easier for its members to develop their skills, learn to use the tools at their disposal and constantly improve customer service, with the ultimate goal of achieving total customer satisfaction.

Instituciones educativas

S/. 279

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Details to take into account

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Multilingual support

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Digital certificate included

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Assistant Phia

Objectives

- Learn the different basic customer service techniques. - Correctly manage customer service with quality in a company. - Follow up with the customer, also using different loyalty strategies. - Solve any conflicts that may arise and manage complaints and claims.

Content

Career opportunities

Professional related to Commerce, Marketing, Individualized Assistance, Sales, etc. who are interested in Service Quality and Customer Service.

What it prepares you for

This online course prepares you to learn the different techniques of customer service and after-sales service, also learning how to provide good quality service and knowing how to follow up with the customer and respond to all conflicts that may arise.

Professionals dedicated to tasks related to customer service and individualized assistance, interested in studying customer approach techniques. In addition, anyone who is interested in knowing the qualities to provide a quality service.

Our training is 100% online, which allows students to self-regulate their study and adapt it to their own needs. We are committed to personalized and autonomous teaching, with an approach based on critical thinking and constructivism. We have a highly specialized teaching team that will accompany you throughout the entire teaching-learning process. This will allow you to personalize your training even more, since we adapt to your pace and needs. You will have access to our learning platform, MyLXP, from any device and at any time of the day, allowing you to decide how and when to study. All of this is possible thanks to our Educa LXP (Learning Experience Platform) methodology, an environment designed to boost your educational progress, encourage innovation and offer a personalized learning experience adapted to each need.