Conflict Resolution Course

This ONLINE Conflict Resolution COURSE prepares you to acquire specific knowledge within the area of ​​Human Resources, developing in students the skills to function professionally in the soft skills sector and more specifically in Conflict Resolution. Furthermore, by completing this course, the student will be prepared to: Know the nature of conflict within the company and the styles when resolving it, Know how to analyze and negotiate in conflict taking into account the different types that exist, Identify the bad habits that can occur in communication when resolving conflicts, Know and understand the main tools to improve communication in the face of possible conflicts, Know what the positive feedback process consists of to improve and correct attitudes, skills, competencies and behaviors, Identify the barriers that prevent us from dealing with our feelings, Knowing the benefits provided by the development of emotional intelligence and the basic emotions that enable its development, and Knowing how emotions can be managed.