Customer Service Agent Course + University Degree

Online Training

Customer Service Agent Course + University Degree

Name: Customer Service Agent Course + University Degree
Brand: EDUCA
SKU: 172404-2501
Availability: InStock

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440 hours

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8 ECTS

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Spanish

This Customer Service Agent course offers you specialized training in the subject. If you work in the customer service environment or would like to do so and want to specialize in telephone support and/or customer service, this is your time. With the Customer Service Agent course you will be able to acquire the necessary knowledge to perform this function professionally. The person in charge of the telephone operator position is the first to speak with the client or person who wants to contact the company. Therefore, it is of great importance when making the first impression.

Instituciones educativas

260€

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Details to take into account

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Multilingual support

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Digital certificate included

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Assistant Phia

Objectives

- Know customer service/assistance techniques. - Acquire telephone sales techniques. - Carry out negotiation strategies. - Know the essential aspects of telemarketing. - Provide workers with the necessary training that enables and prepares them to develop skills and qualifications in jobs that entail responsibilities, on the one hand programming so that workers acquire the necessary knowledge to carry out a correct and adequate organization of work and on the other hand, management, since those in charge of organizing work must have correct training in the matter in order to maximize the resources, both material and human, available to the company. - Provide students with knowledge about all the customer service and customer service techniques essential to improving their professional performance. - Instruct workers in charge of organizing and directing work in terms of quality service and customer service, so that they know the most appropriate systems when adopting quality strategies in service and customer service.

Content

Career opportunities

Telephone service / Customer service / Commercial.

What it prepares you for

This Customer Service Agent course prepares you to understand the customer service environment in depth, learning specific negotiation and sales techniques, always seeking customer satisfaction.

This Customer Service Agent course is aimed at all those professionals in the sector who want to expand their training.

Our training is 100% online, which allows students to self-regulate their study and adapt it to their own needs. We are committed to personalized and autonomous teaching, with an approach based on critical thinking and constructivism.

We have a highly specialized teaching team that will accompany you throughout the entire teaching-learning process. This will allow you to personalize your training even more, since we adapt to your pace and needs.

You will have access to our learning platform, MyLXP, from any device and at any time of the day, allowing you to decide how and when to study. All of this is possible thanks to our Educa LXP (Learning Experience Platform) methodology, an environment designed to boost your educational progress, encourage innovation and offer a personalized learning experience adapted to each need.