MASTER CUSTOMER SERVICE IN ACCOMMODATION: Master in Reception and Customer Service Techniques in Accommodation + University Degree (5 ECTS Credits)

- Analyze information management procedures at the reception. - Analyze the processes of the reception department and apply the suitable procedures for the correct provision and control of the services that are inherent. - Develop collection and billing management processes. - Analyze the security service of lodging establishments. - Apply communication and customer service techniques and customer service in tourist establishments. - Analyze the administrative processes of reservation of rooms and other services of accommodation, applying the appropriate procedures and operations for their implementation - Interpret oral messages of medium complexity in English, expressed by customers and suppliers at normal speed in the field of tourism activity, in order to provide adequate service, achieve customer satisfaction, materialize sales and exchange information with other professionals in their field. - Produce in English, written documents of medium complexity, correct grammatically and spelling, necessary for the effective fulfillment of its mission and to guarantee the agreements of their activity, using a broad vocabulary typical of its professional field. - Communicate orally with spontaneity with one or more clients or suppliers in English, in the provision of tourist services.