Postgraduate for customer service and complaint management + university degree with 6 ECTS credits

If you work in an environment where you require skills to serve the client and provide quality service this is your time, with the postgraduate degree in customer service and complaint management you can acquire the necessary knowledge to perform this function professionally. Thanks to the realization of this postgraduate degree you will know the techniques to manage complaints and client claims, providing a quality service.

- Provide the necessary training workers to train and prepare to develop competences and qualifications in jobs that entail responsibilities, on the one hand programming in order for workers to acquire the necessary knowledge to carry out a correct and adequate organization of the work and on the other hand, of direction, since those responsible for organizing the work must have a correct training in the field in order to maximize the resources, both materials and human company. - Provide students with knowledge about all essential customer service and service techniques for the improvement of their professional performance. - Instruct the workers responsible for organizing and directing the work, in terms of quality in service and customer service, so that they know the most appropriate systems when adopting quality strategies in service and customer service.

- Provide the necessary training workers to train and prepare to develop competences and qualifications in jobs that entail responsibilities, on the one hand programming in order for workers to acquire the necessary knowledge to carry out a correct and adequate organization of the work and on the other hand, of direction, since those responsible for organizing the work must have a correct training in the field in order to maximize the resources, both materials and human company. - Provide students with knowledge about all essential customer service and service techniques for the improvement of their professional performance. - Instruct the workers responsible for organizing and directing the work, in terms of quality in service and customer service, so that they know the most appropriate systems when adopting quality strategies in service and customer service.

The postgraduate degree in customer service and complaint management prepares to have a complete vision of this environment, becoming expert in the management of consumption claims, as well as in the customer service.

This postgraduate degree in customer service and complaint management is aimed at professionals in the sector who wish to expand their training, as well as people interested in this environment and who have an interest in acquiring customer service knowledge.

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.