Professional technical course in customer loyalty and customer service

Customer service is one of the main pillars in the competitiveness of companies in the new century. By understanding the concept of relationship marketing and its correct application, the causes of customer loyalty may be identified, as well as their consequences for the company. It is about increasing the commercial quality of the company, developing skills and managing tools that are available, constantly improving the treatment with the client and, thus, getting the satisfaction of it.

- Discover the concepts related to relationship marketing. - Identify the houses generating customer loyalty and analyze the consequences that loyalty produces for the company. - Identify the differentiating elements of companies to achieve loyalty. - Get the values that the client wants to find in their commercial transactions. - Provide a quality service, knowing how customer service should be. - Know techniques to improve communication with the client. - Know the client's profile and the seller.

Professionals related to trade, supplier, manager, flight attendant, dependent, entrepreneur, marketing.

With this course in customer loyalty and customer service you will achieve the ability to use as a work tool, within your organization, relationship marketing, that is, intervene as a factor within the company for the construction of consumer confidence. You will obtain training to provide adequate customer service and the methods that exist to get it and become familiar with the profiles of the people we will find in the quality and customer service service.

This professional technician course in customer loyalty and customer service is aimed at those professionals who, for their work within an organization and treating the human factor as a relevant agent, have to transmit to their clients a condition of trust that becomes a guarantee of fidelity and good image. As well as professionals related to public service and individualized assistance, interested in studying client approach.

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.