Consumer material course: Complaint Management and Consumer Claims Course

This consumer complaint management course and claims offers specialized training in the field. We must know that for the trade and marketing area it is very important to deepen and acquire the knowledge of complaints and claims regarding consumption.

-Analize consultations/complaints/claims regarding consumption, obtaining data from reliable sources, to deduce lines of action and channeling towards the company departments and/or competent agencies -Analize the mediation/arbitration mechanisms for the solution of conflict situations in terms of consumption according to current regulations -Apply communication techniques in orientation situations/information to the customer/consumer/user, both in the management of complaints Individual, as in those referring to other departments, institutions or agencies - apply negotiation techniques in consumer claim situations, pursuing consensus solutions between the parties -Aplicate quality control methods and improvement of customer/consumer/user information processes, so that the cost and time of care is reduced and access time is facilitated

Trade and marketing

This online course for the management of complaints and consumption claims prepares you to acquire specific knowledge within the area developing in the student some capacities to function professionally in the sector, and more specifically in the management of complaints and claims regarding consumption.

This online course for the management of complaints and claims regarding consumption is aimed at all those interested in the field of commerce and marketing and want to specialize in complaint management and claims regarding consumption.

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.