Course UF0349 Customer Service in the Commercial Process

Online Training

Course UF0349 Customer Service in the Commercial Process

Name: Course UF0349 Customer Service in the Commercial Process en Bonaire
Brand: EUROINNOVA INTERNATIONAL ONLINE EDUCATION
SKU: 31856-1402
Availability: InStock

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40 hours

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Spanish

Nowadays, it is essential to know the concept of customer service, since in the world of work any company requires establishing a relationship with people who are interested in the company's products and/or services. In the field of administration and management it is necessary to know the different areas of administration and auditing, therefore, this customer service course in the commercial process is aimed at knowing the process to carry out the administrative procedures of the commercial process.

Instituciones educativas

175€

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Details to take into account

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Multilingual support

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Digital certificate included

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Assistant Phia

Objectives

- Apply commercial communication techniques in purchase and sale operations, through different marketing channels, based on quality criteria for customer service. - Carry out the processes of collecting, channeling and/or resolving complaints, and monitoring customers in after-sales services.

Content

Career opportunities

This professional carries out his or her activity in the area of administration, human resources, accounting or finance, of any company, both public and private, performing the functions at the request of a senior manager who, depending on the level of development thereof, may be a single person or the person responsible for each of the departments – commercial, treasury, accounting, Human Resources – or those people to whom they delegate. You may also develop your activity in labor consultancies, agencies and/or consulting or service companies, as well as entities in the financial and insurance sector.

What it prepares you for

This training is in accordance with the training itinerary of the Training Unit UF0349 Customer service in the commercial process, certifying having passed the different Competence Units included in it, and is aimed at the accreditation of the professional Competencies acquired through work experience and non-formal training, through which you will opt to obtain the corresponding Certificate of Professionalism, through the respective calls published by the different Autonomous Communities, as well as the Ministry itself. of Labor (Royal Decree 659/2023, of July 18, which develops the organization of the Vocational Training System and establishes a permanent procedure for the accreditation of professional skills acquired through work experience or non-formal training).

This course is aimed at all those people interested individually or professionally in the world of administration and management, more specifically in customer service in the commercial process.

Our training is 100% online, which allows students to self-regulate their study and adapt it to their own needs. We are committed to personalized and autonomous teaching, with an approach based on critical thinking and constructivism. We have a highly specialized teaching team that will accompany you throughout the entire teaching-learning process. This will allow you to personalize your training even more, since we adapt to your pace and needs. You will have access to our learning platform, MyLXP, from any device and at any time of the day, allowing you to decide how and when to study. All of this is possible thanks to our Educa LXP (Learning Experience Platform) methodology, an environment designed to boost your educational progress, encourage innovation and offer a personalized learning experience adapted to each need.