Postgraduate in Commercial Management and Customer Services in Financial Services

Institución Educativa
Mode On-line
Duration 300 hours
Languages Spanish
360
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Plan de estudios

Summary

Postgraduate in commercial management and customer service in financial services is the ideal response to the growing demand for highly qualified professionals in the financial sector, an area that is in full expansion and transformation. This course will equip you with the essential skills to dominate financial marketing, client segmentation and loyalty, as well as advanced commercialization techniques of financial products and services, crucial to highlight in such a competitive market. In addition, you will learn to handle customer service effectively, always protecting consumer rights and thoroughly understanding current regulations. Online training allows you to access updated and relevant content from anywhere, facilitating your learning and allowing you to combine your studies with other responsibilities. With this postgraduate degree, you will position yourself as an expert capable of offering a quality service and at the forefront of the new technological trends, such as electronic banking and alternative marketing channels. Do not miss the opportunity to become a reference in commercial management and customer service in the financial sector.

Goals

- Analyze customer behavior in the financial sector. - Apply customer loyalty techniques in financial services. - Implement financial and relational marketing strategies. - Market financial products and services effectively. - Use alternative channels for the marketing of banking services. - Know and apply financial consumer protection regulations. - Develop communication and customer service skills in the financial sector.

Professional exits

- Customer relations manager in financial entities - Financial Marketing Specialist - Customer Loyalty Consultant - Responsible for Financial Consumer Protection - Customer Services Coordinator in Banking Services - Quality Analyst in Financial Products - Advisor in Alternative Bank Services Channels

To prepare you

The postgraduate course in commercial management and customer service in financial services prepares you to develop advanced skills in financial and relational marketing, customer analysis and segmentation, as well as techniques of loyalty and commercialization of financial products. You will learn to handle alternative sales channels such as online and telephone banking, and to master customer service, protecting the consumer according to current regulations. This course is complementary and not enabling for professional practice.

Who is it addressed

The postgraduate course in Commercial Management and Customer Service in Financial Services is aimed at professionals and graduates of the financial sector that seek to expand or update their knowledge in financial marketing, customer loyalty, commercialization of financial products and services, and customer service. This postgraduate degree does not enable for professional practice.

Official character

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.

Methodology

Our methodology combines technology, pedagogy and empathy for a tailored learning.

You mark the rhythm, you decide the way and an artificial intelligence accompanies you to learn better, with meaning and purpose.

Realized personalized learning

Your style, interest and level define the route. You are the starting point.

Constructivism in action

Explore, experience and apply. Learning means understanding, not memorizing.

He who accompanies you, not who directs you

Phia, our artificial intelligence assistant guides you without limiting your autonomy.

Evaluation without pressure

Continuous and adaptive feedback. Because learning is a process, not a figure.

Certificación

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Degree issued by Educa Business School as an accredited business school for the delivery of higher postgraduate training, with professional validity at international level

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Scholarships

EDUCAHUB Scholarships

Make your most accessible training: Finish 0% interest and get personalized scholarships.

In Eduahub we believe that education must be available to everyone. Therefore, we offer a scholarship plan that facilitates your access to practical, current and quality training, eliminating economic barriers.

-25%

Alumni Scholarship: For former students of Eduahub.

-20%

Unemployment scholarship: if you prove to be unemployed.

-20%

Numerous family scholarship: for families with 3 or more children.

-20%

Disability scholarship: For people with disabilities ≥33%.

-15%

Emprende Scholarship: For self -employed that accredit your activity.

-15%

Scholarship recommends: If you come recommended by an alumnus.

-15%

Group scholarship: For joint inscriptions of 3 or more people.

An entire educational universe, on a single platform.

An intuitive environment that guides you to form autonomously and with purpose.

Know more

Learn at your pace

Courses, masters and official degrees. 100% online, flexible and at your pace.

Access from anywhere

Available 24/7 on mobile, tablet or PC. You decide when and how to train.

Phia, your mentor ia

It challenges you, motivates you and customizes your path. Learn with a guide that evolves with you.

LX One Plus: Without limit formation

Unlock soft skills, languages and more. Advances towards integral and continuous formation.