SUPERIOR COURSE IN CUSTOMER ATTENTION

This course in customer service offers specialized training in the field. The treatment with the client is one of the most important aspects for a company, especially those companies whose benefit is directly determined by users, the correct treatment, their satisfaction, their future investments, depend largely on the quality with which they are treated. You have to be prepared for pleasant situations in which the treatment with the client can be fluid and other situations in which complaints and claims are to be treated. Thus, with this course in customer service it is intended to provide the necessary knowledge to cope with these situations, face a variable public and their needs always from a professional position. This course intends to acquire these skills and knowledge to apply them in a strictly professional environment, but also in a personal sphere.

- Know the role of communication in customer service and how to adapt it from the needs of the company. - Know the importance of adequate service in the service to meet customer demands. - Knowing the different existing services strategies for each type of company. - Learn the importance of communication in the service for consumer satisfaction and employees who provide the service. - Know the importance of the quality in the service and demands of the client. - Know service strategies for different types of services. - Know the quality standards in the service. - Know the concepts of quality and service, as well as the characteristics of the different services and high -performance companies. - Sensitize about the importance of quality in service and the need to seek zero defects. - Know the communication process, your barriers and difficulties, highlighting the need to get customer feed-back. - How to communicate effectively, how to listen actively, implementing assertiveness and empathy.

Receptionist, advisor, public, commercial relations, user attention, telephone, advertising, dependent, trainer, communication, customer orientation, seller.

This course in customer service prepares you to know the concepts and skills that it requires to face a work situation for the public, attending to complaints and customer needs that must be met as soon as possible and with the greatest possible efficiency. In short, this course provides the necessary knowledge to carry out customer service in various contexts.

This course in customer service offers specialized training in the field. The treatment with the client is one of the most important aspects for a company, especially those companies whose benefit is directly determined by users, the correct treatment, their satisfaction, their future investments, depend largely on the quality with which they are treated. You have to be prepared for pleasant situations in which the treatment with the client can be fluid and other situations in which complaints and claims are to be treated. Thus, with this course in customer service it is intended to provide the necessary knowledge to cope with these situations, face a variable public and their needs always from a professional position. This course intends to acquire these skills and knowledge to apply them in a strictly professional environment, but also in a personal sphere.