Digital Customer Satisfaction Evaluation Course

The digital customer satisfaction evaluation course is your opportunity to highlight in a constantly growth and high labor demand sector. In the digital age, the ability to understand and satisfy customers is key to business success. This course will provide you with essential knowledge about relationship marketing, quality in the provision of services, and strategies to evaluate both the purchase behavior and the tendencies and needs of customers. You will learn to use advanced tools for data collection and analysis, and to communicate effectively with customers through different digital media. In addition, you will develop loyalty strategies that will allow you to maintain a lasting and fruitful relationship with your customers, using techniques such as newsletters and special events. This online formation will provide you with flexibility to learn at your own pace, acquiring valuable skills that will make you highlight in the competitive world of digital marketing. Do not miss the opportunity to transform your career and become an expert in digital client satisfaction!

- Understand the concept of relationship marketing to improve interaction with customers. - Know the quality principles in the provision of customer service to optimize your satisfaction. - Learn to evaluate data on the behavior of purchase and satisfaction of regular customers. - Identify purchase trends and customer needs through precise data analysis. - Use tools for client collection and analysis effectively. - Dominate the media with the client on the Internet for adequate interaction. - Apply customer loyalty strategies using newsletters and seasonal events.

- Digital Customer Satisfaction Analyst - Relational Marketing Specialist - Quality Consultant in Customer Services - Purchase Behavior Data - Fidelization Strategies Coordinator - Responsible for Digital Communication with Clients - Trending Analyst and Client's Needs

The digital customer satisfaction assessment course will prepare you to identify and analyze the needs and expectations of customers through behavioral and satisfaction data evaluation strategies. You will learn to use tools for the collection and feedback of information, as well as to implement effective communication strategies and customer loyalty. At the end, you can improve the quality of the service and the relationship with customers, optimizing their satisfaction. This training is complementary and does not enable for professional practice.

The digital customer satisfaction evaluation course is aimed at professionals and graduates of the sector interested in expanding or updating their knowledge. Relationship marketing concepts, strategies to evaluate customer satisfaction and tools for data collection and analysis are addressed. This course does not enable professional practice.

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.