Social Master CRM: Responsible for the digital relationship with clients + university degree with 8 ECTS credits

The present CRM social master: responsible for the digital relationship with clients offers specialized training in the field. Competition in an increasingly globalized world causes companies to be better, wanting to adapt to new technologies and methods that allow them to have a success position. Thanks to the realization of this CRM Social Master: responsible for the digital relationship with clients, you will know the fundamental aspects of the administration of a CRM to be able to manage customer relationships and have greater control of the situation.

- Describe the SAP R/3 product as integrated software for business management. - Place the SAP R/3 software in the world of ERP systems. - Define the most common terms that every person who is going to work with SAP R/3 will find. - Learn the techniques referred to in the various concepts of SAP R/3. - Know the contributions of the FI, CO and AM of SAP R/3 modules to the company's financial management. - Learn to navigate the most basic transactions of the SAP R/3 Financial Modules. - Know the contributions of the SAP R/3 SAP module to the management of the company's projects. - Learn to navigate the most basic transactions of the PS module of SAP R/3. - Know the role of CRM in company marketing. - Learn the differences between CRM and relational marketing. - Know the objectives and benefits of a CRM strategy. - Learn about CRM as an expansion of the CRM strategy. - Differentiate the different benefits of a CRM strategy for the client. - Know the different main areas of CRM. - Identify the configuration parameters and maintenance operations of the operating system and data manager in ERP-CRM systems, and carry out administration tasks to ensure their operation, following technical specifications and use needs. - Identify the processes of the different ERP, CRM and data warehouse systems, monitor them and solve the incidents that occur to maintain the functionality and performance of the system, following technical specifications and according to use needs. - Identify the techniques and tools to guarantee customer access and the integrity of information, following established technical specifications. - Manage the safety of ERP, CRM and data warehouse systems, following established technical specifications.

- Describe the SAP R/3 product as integrated software for business management. - Place the SAP R/3 software in the world of ERP systems. - Define the most common terms that every person who is going to work with SAP R/3 will find. - Learn the techniques referred to in the various concepts of SAP R/3. - Know the contributions of the FI, CO and AM of SAP R/3 modules to the company's financial management. - Learn to navigate the most basic transactions of the SAP R/3 Financial Modules. - Know the contributions of the SAP R/3 SAP module to the management of the company's projects. - Learn to navigate the most basic transactions of the PS module of SAP R/3. - Know the role of CRM in company marketing. - Learn the differences between CRM and relational marketing. - Know the objectives and benefits of a CRM strategy. - Learn about CRM as an expansion of the CRM strategy. - Differentiate the different benefits of a CRM strategy for the client. - Know the different main areas of CRM. - Identify the configuration parameters and maintenance operations of the operating system and data manager in ERP-CRM systems, and carry out administration tasks to ensure their operation, following technical specifications and use needs. - Identify the processes of the different ERP, CRM and data warehouse systems, monitor them and solve the incidents that occur to maintain the functionality and performance of the system, following technical specifications and according to use needs. - Identify the techniques and tools to guarantee customer access and the integrity of information, following established technical specifications. - Manage the safety of ERP, CRM and data warehouse systems, following established technical specifications.

The present CRM social master: responsible for the digital relationship with clients offers specialized training in the field. Competition in an increasingly globalized world causes companies to be better, wanting to adapt to new technologies and methods that allow them to have a success position. Thanks to the realization of this CRM Social Master: responsible for the digital relationship with clients, you will know the fundamental aspects of the administration of a CRM to be able to manage customer relationships and have greater control of the situation.

The present CRM social master: responsible for the digital relationship with clients offers specialized training in the field. Competition in an increasingly globalized world causes companies to be better, wanting to adapt to new technologies and methods that allow them to have a success position. Thanks to the realization of this CRM Social Master: responsible for the digital relationship with clients, you will know the fundamental aspects of the administration of a CRM to be able to manage customer relationships and have greater control of the situation.

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.