Master in customer service and process control in flats + university degree

If you work in the hospitality sector and have an interest in dedicating yourself professionally to the environment of the management of accommodation and floors this is your time, with the master in customer service and process control in floors you can acquire the necessary knowledge to develop this work in the best possible way.

- Define and establish the processes of service provision of the department of floors, specifying the work plans to achieve adequate and profitable results. - Direct the formalization and control of inventories of clothing, products, cleaning materials, machines, utensils and furniture so that their amount and degree of rotation and conservation can be known, providing technical and operational assistance. - Establish norms, procedures, methods and measures for external supply, storage, internal distribution, control and periodic replacement of the products, materials and utensils typical of the area of floors, so that the maximum economic benefit of the available resources can be obtained. - Coordinate, in collaboration with the departments involved, the maintenance and repair of the facilities of the floors area, supervising the final results. - Monitor compliance with the norms of security of people and things, informing and controlling the personnel in charge and participating in the evacuation in emergencies cases or drills. - Verify the status of cleaning and tuning of the facilities assigned to the Department of Floors, providing the necessary technical and operational assistance, to achieve optimal performance and facilitate the work of the dependent staff. - Control the laundry-length processes, providing the necessary technical and operational assistance, and ensuring an optimal finish and coordination with all the departments or companies involved. - Supervise the decoration and setting of the area of floors and public areas or other facilities of the establishment, participating in its definition and realization, in order to ensure that the client can enjoy a comfortable and accessible environment and also offer an updated image and according to the corporate image of the company or entity.

- Define and establish the processes of service provision of the department of floors, specifying the work plans to achieve adequate and profitable results. - Direct the formalization and control of inventories of clothing, products, cleaning materials, machines, utensils and furniture so that their amount and degree of rotation and conservation can be known, providing technical and operational assistance. - Establish norms, procedures, methods and measures for external supply, storage, internal distribution, control and periodic replacement of the products, materials and utensils typical of the area of floors, so that the maximum economic benefit of the available resources can be obtained. - Coordinate, in collaboration with the departments involved, the maintenance and repair of the facilities of the floors area, supervising the final results. - Monitor compliance with the norms of security of people and things, informing and controlling the personnel in charge and participating in the evacuation in emergencies cases or drills. - Verify the status of cleaning and tuning of the facilities assigned to the Department of Floors, providing the necessary technical and operational assistance, to achieve optimal performance and facilitate the work of the dependent staff. - Control the laundry-length processes, providing the necessary technical and operational assistance, and ensuring an optimal finish and coordination with all the departments or companies involved. - Supervise the decoration and setting of the area of floors and public areas or other facilities of the establishment, participating in its definition and realization, in order to ensure that the client can enjoy a comfortable and accessible environment and also offer an updated image and according to the corporate image of the company or entity.

The master's degree in customer service and process control prepares him to have a complete vision on the hospitality sector, applying organization and control techniques in floors and accommodations.

This master's degree in customer service and process control in floors is aimed at any environment of the environment that has special interest in knowing the control and organization guidelines in floors and accommodations, as well as those who want to specialize in customer service in this sector.

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.