Complaints and Claims Management Course in the telecommunications sector

For any type of organization, guaranteeing the attention of their clients and knowing their consumption habits is fundamental, but not less important is knowing how to manage the complaints, claims and demands that they raise during the course of their commercial and especially, when it comes to a sector as competitive as it is that of telecommunications. This course of complaints and claims management in the telecommunications sector offers you a specialized training in the field, deepening the acquisition of knowledge related to customer service and users, knowledge necessary for the management of complaints and claims regarding consumption.

- Properly identify the consultation, complaint or claim of the client on consumption in telecommunications. - Know the lines of action on complaint management and claims in the telecommunications sector. - Know how to inform the consumer of rights and possible resolution mechanisms of your complaint or consultation. - Correctly manage complaints and claims received in the corresponding departments. - Ensure consumer rights in the telecommunications sector. - Control the claim process to detect anomalies or delays.

Professional exits of this complaint management course and claims in the telecommunications sector are related to the development of professional activity in customer service departments or in the areas of information and guidance to the consumer or user of goods and services of the sector, as well as in the control of the quality of these processes.

As customer service is one of the foundations on which the competitiveness of companies is based, this course of complaints and claims in the telecommunications sector offers a complete training itinerary in the field, covering from the knowledge of the rights of users, to the details related to the treatment of their complaints, arbitration or mediation in terms of consumption.

This course of complaints and claims in the telecommunications sector is aimed at people who want to guide their profession in the framework of customer service, towards the management of complaints and claims, in terms of consumption in the telecommunications sector. It also addresses those who want to update their knowledge in the field.

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.