ERP and CRM Systems Technical Course

This ERP and CRM systems technician course offers specialized training in the field. It is important to carry out the installation, configuration and administration processes in business resources planning systems and customer relationship management (ERP-CRM systems: Enterprise Resource Planning-Customer Relationship Management), making the necessary adjustments through the programming of software components, following design specifications, in order to support the business rules of the organization, and ensuring its operation within the organization organizational parameters of the company. Therefore, with this ERP and CRM Systems Technician course, they are intended to provide knowledge in installation of operating systems and data managers in ERP and CRM systems.

- Identify the procedures and install the operating system on which the data manager and the ERP-CRM system will be implemented, identifying the necessary parameters and using software tools, according to implementation models and using installation and configuration manuals. - Identify the procedures and install the data manager to implement the ERP-CRM system, identifying the necessary parameters and using software tools, according to implementation models and using installation and configuration manuals. - Identify the configuration parameters and maintenance operations of the operating system and data manager in ERP-CRM systems, and carry out administration tasks to ensure their operation, following technical specifications and use needs. - Identify the processes of the different ERP, CRM and data warehouse systems, monitor them and solve the incidents that occur to maintain the functionality and performance of the system, following technical specifications and according to use needs. - Identify the techniques and tools to guarantee customer access and the integrity of information, following established technical specifications. - Manage the safety of ERP, CRM and data warehouse systems, following established technical specifications.

It develops its professional activity in the area of computer systems and development of companies or public or private entities, both on their own, and on behalf of any size, that have business resources planning systems and customer relation management (ERP CRM systems).

This ERP and CRM systems technician course is intended to provide knowledge in installation of operating systems and data managers in ERP and CRM systems, to administer business resources planning and customer relationship management systems, and provide knowledge in installation of operating systems and data managers in ERP and CRM systems.

This course is aimed at all those professionally interested or with personal interest in computer science and communication. Interested in learning to install and configure business resources planning and customer relationship management systems.

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.