Postgraduate of Customer Service and Information Techniques + University Degree with 6 ECTS

If you work in the environment of customer service and want to know the essential aspects of basic care and information techniques this is your time, with the postgraduate of customer service and information techniques you can acquire the appropriate knowledge to develop professionally in this environment. Thanks to the realization of this course you will know the fundamental communication techniques for this sector.

- Apply basic communication techniques in different attention and treatment situations based on different elements, barriers, difficulties and alterations. - Adopt attitudes and behaviors that provide effective and quality service quality in simple basic situations at the point of sale. - Apply basic care techniques in different situations of demand for information and customer application - Adopt assertive behavior guidelines adapting them to situations of claims and/or customer requests at the point of sale or delivery at home

- Apply basic communication techniques in different attention and treatment situations based on different elements, barriers, difficulties and alterations. - Adopt attitudes and behaviors that provide effective and quality service quality in simple basic situations at the point of sale. - Apply basic care techniques in different situations of demand for information and customer application - Adopt assertive behavior guidelines adapting them to situations of claims and/or customer requests at the point of sale or delivery at home

The postgraduate customer and information techniques prepares to know in depth the environment of customer service, as well as to perform the appropriate tasks for communication and information management.

This postgraduate degree of customer service and information is aimed at all those professionals in the sector who want to continue training, as well as people interested in dedicating themselves to work in this environment.

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.