Customer Experience Management program
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Temario
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Summary
In an increasingly competitive market, customer experience has become a fundamental pillar to differentiate and loyalty users. Our Customer Experience Management program provides an updated and strategic approach, breaking down the psychology of the purchase and behavior of the consumer. The agenda covers knowledge from the analysis to the CRM strategy, not forgetting the Maturech technology and the engagement and loyalty techniques. This program is perfect for those who seek to deepen the client's understanding and maximize corporate value through segmentation and optimization tactics of the conversion funnel. Become a key agent for the transformation of customer treatment into your company.
Goals
Professional exits
To prepare you
The Customer Experience Management program prepares you to understand and improve the relationship with your customers. Through 12 didactic units, you will acquire skills to analyze purchase psychology, foster engagement, and use analytics to deepen customer knowledge. You will discover how Madtech and CRM strategies enhance loyalty and optimize the conversion funnel. This program will train you to effectively segment the audience and apply psychology at points of sale, thus improving consumer experience.
Who is it addressed
The Customer Experience Management program is ideal for marketing professionals, sales, customer service and entrepreneurs who seek to deepen the understanding and improvement of customer experience. Through 12 didactic units, you will explore from the psychology of purchase and customer analytics, to CRM and loyalty strategies. A key training trip for those interested in promoting engagement and optimizing the consumer journey in a dynamic commercial environment.
Our methodology combines technology, pedagogy and empathy for a tailored learning.
You mark the rhythm, you decide the way and an artificial intelligence accompanies you to learn better, with meaning and purpose.
Realized personalized learning
Your style, interest and level define the route. You are the starting point.
Constructivism in action
Explore, experience and apply. Learning means understanding, not memorizing.
He who accompanies you, not who directs you
Phia, our artificial intelligence assistant guides you without limiting your autonomy.
Evaluation without pressure
Continuous and adaptive feedback. Because learning is a process, not a figure.
Certificación
Program title at Customer Experience Management issued by Euroinnova International Online Education in collaboration with the Continuous Education Center of the Postgraduate School of the Continental University.
EDUCAHUB Scholarships
Make your most accessible training: Finish 0% interest and get personalized scholarships.
In Eduahub we believe that education must be available to everyone. Therefore, we offer a scholarship plan that facilitates your access to practical, current and quality training, eliminating economic barriers.
-25%
Alumni Scholarship: For former students of Eduahub.
-20%
Unemployment scholarship: if you prove to be unemployed.
-20%
Numerous family scholarship: for families with 3 or more children.
-20%
Disability scholarship: For people with disabilities ≥33%.
-15%
Emprende Scholarship: For self -employed that accredit your activity.
-15%
Scholarship recommends: If you come recommended by an alumnus.
-15%
Group scholarship: For joint inscriptions of 3 or more people.
An entire educational universe, on a single platform.
An intuitive environment that guides you to form autonomously and with purpose.
Learn at your pace
Courses, masters and official degrees. 100% online, flexible and at your pace.
Access from anywhere
Available 24/7 on mobile, tablet or PC. You decide when and how to train.
Phia, your mentor ia
It challenges you, motivates you and customizes your path. Learn with a guide that evolves with you.
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