Master in ERP-CRM Systems Management

It is important to carry out the installation, configuration and administration processes in business resources planning systems and customer relationship management (ERP-CRM systems: Enterprise Resource Planning-Customer Relationship Management), making the necessary adjustments through the programming of software components, following design specifications, in order to support the business rules of the organization, and ensuring its operation within the organization organizational parameters of the company. Thanks to the realization of this Master in ERP-CRM systems management, you will know the fundamental aspects of ERP-CRM systems administration to manage the relationship with customers.

- Identify the procedures and install the data manager to implement the ERP-CRM system, identifying the necessary parameters and using software tools, according to implementation models and using installation and configuration manuals. - Identify the functionality and configuration parameters and install the ERP system for subsequent exploitation, following implementation models and using installation and configuration manuals. - Specify the functionality and configuration parameters and install the CRM system for subsequent exploitation, following implementation models and using installation and configuration manuals. - Identify the processes of the different ERP, CRM and data warehouse systems, monitor them and resolve the incidents that occur to maintain the functionality and performance of the system. - Describe the operation and manage the system of transport of objects and components between the different development, test and exploitation environments, to maintain the flow of modifications and their verification before being released for use by the end user, according to technical and functional requirements. - Describe the operation and periodically launch the data extraction procedures that feed the data, CRM and data warehouse systems to maintain the actuality of your information. - Identify the techniques and tools to guarantee customer access and information integrity, and administer the safety of ERP, CRM and data warehouse systems.

- Identify the procedures and install the data manager to implement the ERP-CRM system, identifying the necessary parameters and using software tools, according to implementation models and using installation and configuration manuals. - Identify the functionality and configuration parameters and install the ERP system for subsequent exploitation, following implementation models and using installation and configuration manuals. - Specify the functionality and configuration parameters and install the CRM system for subsequent exploitation, following implementation models and using installation and configuration manuals. - Identify the processes of the different ERP, CRM and data warehouse systems, monitor them and resolve the incidents that occur to maintain the functionality and performance of the system. - Describe the operation and manage the system of transport of objects and components between the different development, test and exploitation environments, to maintain the flow of modifications and their verification before being released for use by the end user, according to technical and functional requirements. - Describe the operation and periodically launch the data extraction procedures that feed the data, CRM and data warehouse systems to maintain the actuality of your information. - Identify the techniques and tools to guarantee customer access and information integrity, and administer the safety of ERP, CRM and data warehouse systems.

The ERP-CRM systems management master prepares to have a complete vision of this type of systems, becoming professionally develop in the field.

This Master in ERP-CRM systems management is aimed at all those professionals in the sector who wish to continue training, as well as interested people in specializing in the management of business resources planning systems and customer relation management.

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.