Master in Self -esteem, Aserivity, Conflict Resolution, Communication and Public Attention + University Degree with 5 ECTS credits

With this master's degree in self -esteem, assertiveness, conflict resolution, communication and attention to the public, professionals are intended to control such fundamental aspects as self -esteem and communication skills, assertiveness and how not to help conflict resolution. This will depend largely the success in achieving their goals, while achieving security and confidence to the rest of the components of the work team.

- Deepen the importance of self -esteem and know how to differentiate the types we can find. - Know what is emotional self -control and the different techniques to develop it. - Study the meaning of communication and the processes in which it intervenes. - Deepen the elements that participate in their development and the different types of communication. - Acquire strategies for improving teamwork management. - Know social skills training techniques. - Emphasize the characteristics that a leader has to have for his personality to framing in a leadership profile and know what conflicts are within the most common company, in addition to how they are solved. - Provide knowledge about effective information and communication techniques for good attention to the administrator. - Introduce new behavior guidelines in the daily performance of administrations staff in their relationships with citizens that allow them to improve the quality of the service they provide, as well as analyze the main characteristics of communication.

- Deepen the importance of self -esteem and know how to differentiate the types we can find. - Know what is emotional self -control and the different techniques to develop it. - Study the meaning of communication and the processes in which it intervenes. - Deepen the elements that participate in their development and the different types of communication. - Acquire strategies for improving teamwork management. - Know social skills training techniques. - Emphasize the characteristics that a leader has to have for his personality to framing in a leadership profile and know what conflicts are within the most common company, in addition to how they are solved. - Provide knowledge about effective information and communication techniques for good attention to the administrator. - Introduce new behavior guidelines in the daily performance of administrations staff in their relationships with citizens that allow them to improve the quality of the service they provide, as well as analyze the main characteristics of communication.

This master in self -esteem, assertiveness, conflict resolution, communication and attention to the public prepares you to know the process of human communication, planning it and using the most effective communicative tools, also enhancing the human qualities that help provide a better service and improve personal quality, as well as discover the social skills necessary for the attention to the public, knowing the main aspects related to social skills, skills or skills necessary for a correct interaction between the information and citizens during the provision of services. It prepares you to know the process of human communication, planning it and using the most effective communicative tools, also enhancing the human qualities that help provide better service and improve personal quality, as well as discover the social skills necessary for the attention to the public, knowing the main aspects related to social skills, skills or abilities necessary for a correct interaction between the informant and citizens during the provision of services.

This master in self -esteem, assertiveness, conflict resolution, communication and attention to the public is aimed at the personnel of the administrations that perform tasks for the public and that maintain direct contact with the client. In addition, the course, for its composition, is addressed to all those people who individually or organizationally develop their work based on continuous and linear relationships with users.

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.