Attention and Information Course to bus travelers

This course of attention and information to bus travelers or coach offers you specialized training in the field. We must know that for the area of Commerce and Marketing it is very important to deepen and acquire knowledge of attention and information to bus travelers or coach.

Explain the main activities of the bus driver or coach referring to the access and abandonment of vehicle travelers, ticket expedition applying in force. Plan the loading and discharge operations optimizing the use of the space available in the vehicle, respecting occupational safety and health standards and the optimal use of the vehicle. Apply interpersonal communication techniques in direct contact situations with customers and explain the basic lines and general characteristics of customer service, using the means available to obtain user satisfaction. Apply the different communication and information systems in the transport activity, selecting the most appropriate in each case. Interpret customer service and information techniques, describing different customer typologies, their characteristics and conflict resolution procedures. Apply behavioral guidelines and positive attitudes in the general care process, customer information and collection of complaints or claims, with the required precision.

Trade and marketing

This course of attention and information to bus travelers prepares you to acquire specific knowledge within the area developing in the student some capacities to function professionally in the sector, and more specifically in attention and information to bus travelers or coach.

This online care and information course to bus travelers or coach is aimed at all those interested in the field of commerce and marketing and want to specialize in attention and information to bus travelers or coach.

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.