MF0246-3 Course Organization of a consumer information system

Customer service is one of the main pillars in the competitiveness of companies in the new century. By understanding the concept of relationship marketing and its correct application, the causes of customer loyalty may be identified, as well as their consequences for the company. It is about increasing the commercial quality of the company, developing skills and managing tools that are available, constantly improving the treatment with the client and, thus, getting the satisfaction of it. This training will provide the student with the professional competences necessary to organize and manage the documentation/information regarding consumption.

- Apply the methods of obtaining information related to the consumption of goods and services - Apply the methods of obtaining information related to the consumption of goods and services. - Analyze the information and documentation related to the consumption and rights of the consumer or user of goods and services. - Apply the procedures and methods to organize, treat and archive consumer information/documentation using efficiency applications for information treatment and information file - Develop specific consumption documents, integrating data, texts and graphics, with adequate organization, format and presentation - Prepare specific documents on consumption, integrating data, texts and graphics, with appropriate organization, format and presentation.

It develops its activity in all productive sectors in the area of information and consumer orientation of goods and services, and in customer service departments.

This training adjusts to the training itinerary of the MF0246_3 training module Organization of a consumption information system, certifying having overcome the different competition units included, and is aimed at accreditation of the professional competences acquired through the work experience and non -formal training, via which you will choose to obtain the corresponding certificate of professionalism, through the respective calls Publishing the different autonomous communities, as well as the Ministry of Labor itself (Royal Decree 659/2023, of July 18, which develops the management of the professional training system and establishes a permanent procedure for the accreditation of professional competences acquired by work experience or non -formal training).

This course is aimed at all those who want to guide their future work to the organization of a consumption information system related to customer service activities, or those who want to update their professional knowledge.

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.