Course in applications for systems department management

The Applications course for the management of the Systems Department offers you the opportunity to enter a sector in full boom, where the demand for trained professionals is increasing. In an environment where efficiency and control are key, acquiring IT service management skills and ticketing tools will place a step forward. You will learn about incident planning and risk control, essential aspects to ensure the success of any systems department. In addition, you will know the most innovative tools in the market and how to choose the appropriate kpis for incident control. This course will provide you with updated and strategic knowledge, essential to highlight in a competitive and constant evolution. By participating, you not only expand your professional abilities, but also position yourself as an expert capable of leading significant improvements in IT services management.

- Understand the basic management of IT service management tools and its importance. - Implement a effective ticketing services management tool. - Improve the service through the control and analysis of a ticketing tool. - Identify the key benefits of the use of ticketing tools in the department. - Control daily activities to optimize systems management. - Evaluate and manage the risks associated with IT operations. - Analyze the status of the current situation of the Systems Department. - Plan and manage incidents efficiently. - Know the service management tools available in the market. - Decide on the appropriate kpis for effective incident control.

- IT Service Management Consultant - Ticketing Tools Specialist - Control and Service Improvement Coordinator - Activity and Risk Analyst - Incident and Planning Manager - Advisor in I IT - KPIS administrator implementation advisor

This course prepares you to efficiently manage the systems department through the use of ticketing tools, addressing from the implementation to the control and improvement of the service. You will learn to plan incidents, control activities and risks, and evaluate the status of the situation. In addition, you will know the tools available in the market and how to decide the appropriate kpis for the control of incidents, thus improving the operational efficiency and quality of the service.

This course is designed for professionals in the systems sector that seek to improve their skills in IT services management. Ideal for those interested in implementing and optimizing ticketing tools, controlling activities and risks, and planning incidents. Kpis and market tools are also explored for effective incident control.

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.