Customer Reception and Service Course

The reception and customer service course is your perfect opportunity to immerse yourself in a sector in constant growth and high labor demand. This course is designed to provide you with the essential skills that will allow you to stand out in the field of hospitality, a field where excellence in service is key to success. From the management of customer registration and entry operations, to billing and collection management, and effective communication in different contexts, this course will prepare you to face any challenge with confidence and professionalism. You will learn to master reception techniques and social skills, essential to create an unforgettable experience for guests. In addition, you will explore the peculiarities of the night service and the treatment of different types of complaints and claims. The course also includes a detailed approach in the protocol and the organization of events, as well as in the understanding and management of the complementary and auxiliary facilities of a accommodation company. With a practical approach and adapted to the current needs of the market, this online course allows you to learn at your own rhythm and from anywhere. Join us and take the first step towards a successful career in the exciting world of reception and customer service.

- Understand the structure and functions of the reception department at a hotel. - Apply customer registration and entry techniques with and without reservation. - Use computer applications for reception management. - Identify and design documentation for processes during customer stay. - Perform billing and collection operations with various means of payment. - Develop communication skills for customer service. - Apply protocol techniques in personal events and presentations.

- Receptionist in hotels and tourist accommodations - Event coordinator in lodging establishments - Customer Service Respons

The reception and customer service course enables you to effectively manage the reception department, from the structural organization to the interrelation with other hotel departments. You will learn to carry out registration, billing and collection operations, as well as the use of computer management applications. You will develop skills in customer service, complaint management and effective communication. In addition, you will acquire knowledge about protocol and events, as well as complementary accommodation facilities. This course is of a complementary nature and does not enable for professional practice.

The reception and customer service course is aimed at professionals and graduates of the hotel sector interested in strengthening their skills in registration, customer service, billing and management of auxiliary facilities. This course is a complementary training and does not enable for professional practice.

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.