Conflict Resolution Course

This conflict resolution course offers specialized training in the material. We must know that for the human resources area it is very important to deepen and acquire conflict resolution knowledge within the soft skills sector.

- Know the nature of the conflict within the company and styles when solving them. - Know how to analyze and negotiate in the conflict according to the different types that exist. - Identify the bad habits that can be given in communication when resolving conflicts. - Know and understand the main tools to improve communication to possible conflicts. - Know what the positive feedback process consists of to improve and correct attitudes, skills, skills and behaviors. - Identify the barriers that prevent us from taking care of our feelings. - Know the benefits that the development of emotional intelligence and basic emotions that allow their development. - Know how emotions can be managed.

Soft skills

This online conflict resolution course prepares you to acquire specific knowledge within the Human Resources area by developing capacities to develop professionally in the soft skills sector and more specifically in conflict resolution. In addition, with the realization of this course, the student will be prepared to: know the nature of the conflict within the company and the styles when solving them, knowing how to analyze and negotiate in the conflict according to the different types that exist, identify the bad habits that can occur in communication when resolving conflicts, knowing and understanding the main tools to improve communication to the possible conflicts, know what the process of positive feedback consists of Attitudes, skills, competencies and behaviors, identifying the barriers that prevent us from occupying ourselves of our feelings, knowing the benefits of the development of emotional intelligence and basic emotions that allow their development, and knowing how emotions can be managed.

This online conflict resolution course is aimed at all those interested in the field of human resources and more specifically in the soft skills sector and want to specialize.

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.