CRM and Customer Experience course: CRM Expert Course and Customer Experience + 5 ECTS credits
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Temario
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Summary
Competitiveness in the business world is currently so high, that adapting and competing today is a challenge for brands. To take care and loyalty to our clients, it must be set to the slightest detail. Therefore, the expert in CRM and Customer Experience puts at your disposal the keys to good customer management to optimize the experience between company and user. Thanks to this course you can learn the importance of CRM in the company in addition to other customer collection and loyalty techniques. You can also develop your creative ability to boost your business learning the Design Thinking technique, through which you can generate new ideas for the current needs of your customers.
Goals
Professional exits
To prepare you
Competitiveness in the business world is currently so high, that adapting and competing today is a challenge for brands. To take care and loyalty to our clients, it must be set to the slightest detail. Therefore, the expert in CRM and Customer Experience puts at your disposal the keys to good customer management to optimize the experience between company and user. Thanks to this course you can learn the importance of CRM in the company in addition to other customer collection and loyalty techniques. You can also develop your creative ability to boost your business learning the Design Thinking technique, through which you can generate new ideas for the current needs of your customers.
Who is it addressed
Competitiveness in the business world is currently so high, that adapting and competing today is a challenge for brands. To take care and loyalty to our clients, it must be set to the slightest detail. Therefore, the expert in CRM and Customer Experience puts at your disposal the keys to good customer management to optimize the experience between company and user. Thanks to this course you can learn the importance of CRM in the company in addition to other customer collection and loyalty techniques. You can also develop your creative ability to boost your business learning the Design Thinking technique, through which you can generate new ideas for the current needs of your customers.
Official character
This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.
Our methodology combines technology, pedagogy and empathy for a tailored learning.
You mark the rhythm, you decide the way and an artificial intelligence accompanies you to learn better, with meaning and purpose.
Realized personalized learning
Your style, interest and level define the route. You are the starting point.
Constructivism in action
Explore, experience and apply. Learning means understanding, not memorizing.
He who accompanies you, not who directs you
Phia, our artificial intelligence assistant guides you without limiting your autonomy.
Evaluation without pressure
Continuous and adaptive feedback. Because learning is a process, not a figure.
Certificación
Double degree: • Expert course in CRM and Customer Experience. Issued by the European Institute of Business Studies. (Isem). "Unofficial teaching and not leading to obtaining an official or certificate of professionalism." • Own university degree in Design Thinking. Own degree issued by the Antonio de Nebrija University with 5 ECTS credits.
EDUCAHUB Scholarships
Make your most accessible training: Finish 0% interest and get personalized scholarships.
In Eduahub we believe that education must be available to everyone. Therefore, we offer a scholarship plan that facilitates your access to practical, current and quality training, eliminating economic barriers.
-25%
Alumni Scholarship: For former students of Eduahub.
-20%
Unemployment scholarship: if you prove to be unemployed.
-20%
Numerous family scholarship: for families with 3 or more children.
-20%
Disability scholarship: For people with disabilities ≥33%.
-15%
Emprende Scholarship: For self -employed that accredit your activity.
-15%
Scholarship recommends: If you come recommended by an alumnus.
-15%
Group scholarship: For joint inscriptions of 3 or more people.
An entire educational universe, on a single platform.
An intuitive environment that guides you to form autonomously and with purpose.
Learn at your pace
Courses, masters and official degrees. 100% online, flexible and at your pace.
Access from anywhere
Available 24/7 on mobile, tablet or PC. You decide when and how to train.
Phia, your mentor ia
It challenges you, motivates you and customizes your path. Learn with a guide that evolves with you.
LX One Plus: Without limit formation
Unlock soft skills, languages and more. Advances towards integral and continuous formation.
