MASTER CUSTOMER ATTENTION IN ACCOMMODATIONS: MASTER IN CUSTOMER RECEPTION AND Customer Service Techniques + University Degree (5 ECTS credits)

If you work in the hospitality sector or wish you to do it and want to know the customer service processes as well as the functions in receiving an accommodation, this is your time, with the master in customer reception and customer service techniques in accommodations you can acquire the necessary knowledge to perform this function in the best possible way.

- Analyze information management procedures at the reception. - Analyze the processes of the reception department and apply the suitable procedures for the correct provision and control of the services that are inherent. - Develop collection and billing management processes. - Analyze the security service of lodging establishments. - Apply communication and customer service techniques and customer service in tourist establishments. - Analyze the administrative processes of reservation of rooms and other services of accommodation, applying the appropriate procedures and operations for their implementation - Interpret oral messages of medium complexity in English, expressed by customers and suppliers at normal speed in the field of tourism activity, in order to provide adequate service, achieve customer satisfaction, materialize sales and exchange information with other professionals in their field. - Produce in English, written documents of medium complexity, correct grammatically and spelling, necessary for the effective fulfillment of its mission and to guarantee the agreements of their activity, using a broad vocabulary typical of its professional field. - Communicate orally with spontaneity with one or more clients or suppliers in English, in the provision of tourist services.

- Analyze information management procedures at the reception. - Analyze the processes of the reception department and apply the suitable procedures for the correct provision and control of the services that are inherent. - Develop collection and billing management processes. - Analyze the security service of lodging establishments. - Apply communication and customer service techniques and customer service in tourist establishments. - Analyze the administrative processes of reservation of rooms and other services of accommodation, applying the appropriate procedures and operations for their implementation - Interpret oral messages of medium complexity in English, expressed by customers and suppliers at normal speed in the field of tourism activity, in order to provide adequate service, achieve customer satisfaction, materialize sales and exchange information with other professionals in their field. - Produce in English, written documents of medium complexity, correct grammatically and spelling, necessary for the effective fulfillment of its mission and to guarantee the agreements of their activity, using a broad vocabulary typical of its professional field. - Communicate orally with spontaneity with one or more clients or suppliers in English, in the provision of tourist services.

If you work in the hospitality sector or wish you to do it and want to know the customer service processes as well as the functions in receiving an accommodation, this is your time, with the master in customer reception and customer service techniques in accommodations you can acquire the necessary knowledge to perform this function in the best possible way.

This Master in Reception and Customer Service techniques in accommodations is aimed at all those people who, due to their work or personal interest, intend to acquire knowledge related to the world of hospitality and tourism, in the professional area of the accommodation, specifically, in those aspects concerning reception and customer service.

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.