Upper University Course in technologies applied to sale and customer service (university degree + 8 ECTS credits)

Welcome to the course in technologies applied to sale and customer service! At present, customer sale and service have experienced a radical transformation thanks to technology. Companies are looking for trained professionals who not only understand the concept of sale and business communication, but also know how to identify customer needs and manage commercial communication effectively. This course is designed to provide you with the necessary tools to highlight in a booming sector, with high labor demand. We offer you a complete tour that covers from the seller's qualities to the importance of customer service and quality in service. In addition, you will learn to manage interculturality, human rights and conflict resolution, as well as telephone care for claims and complaints. At the end, you will be able to handle complex sales situations and offer exceptional customer service. Why choose us? This course is taught online, which allows you to learn at your pace and from anywhere. Not only will you acquire technical skills, but also soft skills that are essential for success in this field. Sign up now and take your career to the next level!

- Know the concept of sale and apply effective business communication techniques. - Identify customer needs to customize sales strategies. - Develop essential personal and professional qualities in a seller. - Implement commercial communication processes that optimize customer experience. - Assess the importance of customer service to loyalty and capture new customers. - Guarantee quality in customer service through adequate practices and protocols. - Manage conflict resolution situations and telephone service.

- Sales Advisor in Retail Companies - Customer Service Representative in Call Centers - Customer Service Coordinator in sectors such as Banking and Telecommunications - Specialist in Conflict Resolution and Interculturality - B2B Sales Executive - Commercial and Business Communication Consultant - Quality responsible for customer service in customer service

The course in technologies applied to sale and customer service prepares you to identify and meet customer needs effectively, improving your business and commercial communication skills. You will learn to develop key qualities as a seller, you will handle advanced customer service and quality techniques, and you will be trained to resolve conflicts and manage claims interculturally. This course is of complementary and non -enabled training for professional practice.

The course in technologies applied to sale and customer service is aimed at professionals and graduates of the sales sector and customer service that wish to improve their business communication skills, identify customer needs and offer quality care. This course is of complementary training and does not enable for professional practice.

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.