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CRM maintenance course and resources: CRM maintenance technician: Business and customer relationship management resources

Educational Institution

Mode On-line

Duration 240 hours

Languages Spanish

FCFA2410

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Syllabus

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Curriculum

Summary

This CRM Maintenance Technician course: Business and Client Relationship Resources offers you specialized training in the field. We must know that it is important to carry out the installation, configuration and administration processes in business resources planning and customer relationship management systems (ERP-CRM systems: Enterprise Resource Planning-Customer Relationship Management), making the necessary adjustments through the programming of software components, following design specifications, in order to support the business rules of the organization The organizational parameters of the company. Therefore, this course is intended to provide knowledge in data maintenance and consultation operations, installation, configuration and administration processes in business resources planning systems and customer relationship management and the development of software component and consultations within the data warehouse system.

Goals

- Identify the objects of the data dictionary and maintain them using languages and tools provided by the ERP-CRM systems, following the defined design specifications. - Create consultations, reports and forms using the languages and tools provided by the ERP-CRM system to extract and present their information, following the design specifications. - Identify programming techniques and make software components to modify or add functionalities to the ERP-CRM system through programming tools and languages provided by these systems, following the design specifications. - Specify the structures and develop components for handling and collection of information on the data warehouse system in ERP-CRM systems, following given technical and functional specifications.

Professional opportunities

It develops its professional activity in the area of computer systems and development of companies or public or private entities, both on their own, and on behalf of any size, that have business resources planning systems and customer relation management (ERP CRM systems).

To prepare you

This CRM Maintenance Technician course: Business and customer relationship management resources prepares to acquire knowledge in data maintenance and consultation operations, installation, configuration and administration processes in business resources planning systems and customer relationship management and the development of software component and consultations within the data warehouse system.

Who is it addressed to?

This CRM Maintenance Technician course: Business and Client Relations Management Resources is aimed at all those professionally interested or for personal reasons in acquiring knowledge about computer science and communications, learning to carry out and maintain software components in a system of planning of business resources and customer relationship management, and more specifically, interested in maintenance of CRM: business resources and customer relationship management.

Official Character

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.

Methodology

Our methodology combines technology, pedagogy and empathy for learning tailored to you.

You set the pace, decide the path and artificial intelligence accompanies you so that you learn better, with meaning and purpose.

Truly personalized learning

Your style, interests and level define the route. You are the starting point.

Constructivism in action

Explore, experiment and apply. Learning means understanding, not memorizing.

AI that accompanies you, not directs you

PHIA, our artificial intelligence assistant guides you without limiting your autonomy.

Evaluation without pressure

Continuous and adaptive feedback. Because learning is a process, not a number.

Certification

Degree issued by Euroinnova International Online Education, member of the AEEN (Spanish Business School Association) and recognized with academic excellence in online education by QS World University Rankings

Scholarships

EducaHub Scholarships

Make your training more accessible: finance at 0% interest and obtain personalized scholarships.

At EducaHub we believe that education should be available to everyone. For this reason, we offer a Scholarship Plan that facilitates your access to practical, current and quality training, eliminating economic barriers.

-25%

Alumni Scholarship: for former EducaHub students.

-20%

Unemployment Scholarship: if you prove that you are unemployed.

-20%

Large Family Scholarship: for families with 3 or more children.

-20%

Disability Scholarship: for people with disabilities ≥33%.

-15%

Emprende Scholarship: for self-employed workers who can prove their activity.

-15%

Recommended Scholarship: if you come recommended by a former student.