SERVICE MANAGEMENT COURSE
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Temario
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Summary
The service management course offers you a unique opportunity to enter a sector in constant growth and with high labor demand. You will learn to handle key tools such as ITIL and implement externalization, outsourcing and BPO strategies, all of them essential for modern business success. With an approach to the definition of SLA and the management of quality services, we will provide you with the necessary skills to optimize processes and continuously improve the services offered. The training covers from the introduction to the management of services to the continuous improvement of the service, guaranteeing an integral understanding of the life cycle of the services. This course is ideal for those who seek to highlight in a competitive market, developing competences that are highly valued by companies. In addition, being completely online, you can access the content from anywhere, adjusting to your needs and schedules. Do not miss the opportunity to boost your career in an essential area for business development.
Goals
Professional exits
To prepare you
The service management course enables you to optimize outsourcing processes through the development of outsourcing and offshoring strategies. You will learn to define and manage service level agreements (SLA) and implement efficient BPO systems. In addition, you will dominate the ITIL frame to ensure the quality of services, covering from strategy and design to transition and continuous improvement. At the end, you will be prepared to supervise and improve the life cycle of the service in your organization.
Who is it addressed
The service management course is designed for professionals and graduates of the sector interested in deepening the management of quality services, exploring topics such as outsourcing, BPO, offshoring, multisourcing and best ITIL practices. Ideal for those who seek to optimize processes, define SLA and improve the strategy, design and operation of services in your organization.
Official character
This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.
Our methodology combines technology, pedagogy and empathy for a tailored learning.
You mark the rhythm, you decide the way and an artificial intelligence accompanies you to learn better, with meaning and purpose.
Realized personalized learning
Your style, interest and level define the route. You are the starting point.
Constructivism in action
Explore, experience and apply. Learning means understanding, not memorizing.
He who accompanies you, not who directs you
Phia, our artificial intelligence assistant guides you without limiting your autonomy.
Evaluation without pressure
Continuous and adaptive feedback. Because learning is a process, not a figure.
Certificación
COURSE TITLE IN SERVICE MANAGEMENT WITH 200 hours issued by the European Postgraduate-Ceupe Center
EDUCAHUB Scholarships
Make your most accessible training: Finish 0% interest and get personalized scholarships.
In Eduahub we believe that education must be available to everyone. Therefore, we offer a scholarship plan that facilitates your access to practical, current and quality training, eliminating economic barriers.
-25%
Alumni Scholarship: For former students of Eduahub.
-20%
Unemployment scholarship: if you prove to be unemployed.
-20%
Numerous family scholarship: for families with 3 or more children.
-20%
Disability scholarship: For people with disabilities ≥33%.
-15%
Emprende Scholarship: For self -employed that accredit your activity.
-15%
Scholarship recommends: If you come recommended by an alumnus.
-15%
Group scholarship: For joint inscriptions of 3 or more people.
An entire educational universe, on a single platform.
An intuitive environment that guides you to form autonomously and with purpose.
Learn at your pace
Courses, masters and official degrees. 100% online, flexible and at your pace.
Access from anywhere
Available 24/7 on mobile, tablet or PC. You decide when and how to train.
Phia, your mentor ia
It challenges you, motivates you and customizes your path. Learn with a guide that evolves with you.
LX One Plus: Without limit formation
Unlock soft skills, languages and more. Advances towards integral and continuous formation.
