Complaint management course and claims in the financial sector
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Syllabus
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Summary
Thanks to this course of complaints and claims in the financial sector you can know firsthand the necessary techniques to ensure the proper development of the work of complaints and claims managing customer service. When you have finished the course, you will have knowledge about the financial sector of the companies in relation to the fundamental functions developed in the customer service area and the resolution of problems in customer-company communication. The measures that must be taken into account to hold a process of successful service quality, as well as learn to resolve client service conflict situations within the financial sector.
Goals
Professional opportunities
To prepare you
With this course of complaints and claims in the financial sector you will have the possibility of learning the new trends within the area of complaint processes and claims within the customer service area in financial service. This course will prepare you to know thoroughly the techniques with which to serve the client in financial consultations, as well as conflict resolution in this sector.
Who is it addressed to?
This course of complaints and claims in the financial sector is directed towards the labor personnel belonging to the area of human resources and customer service of the company and towards that person who wishes to know the process of complaint management and effective communication around the resolution of claims within the financial sector.
Official Character
This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.
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Certification
Degree issued by the European Fiscal Advisory Institute (INEA), endorsed by the European Institute for Business Studies (INESEM) “Unofficial Teaching and not leading to obtaining an official degree or certificate of professionalism.”
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