Postgraduate in customer service: quality in service + university degree

This course in customer service: quality quality offers specialized training in the field. In the field of trade and marketing, it is necessary to know the different fields of customer service, consumer or user, within the professional area of the sale. Thus, with this course in customer service: Quality in the service is intended to provide the necessary knowledge for the management of customer/consumer service/user and customer/consumer service techniques.

- Acquire the necessary capacity for the correct use of service strategies to publicize the different techniques to measure customer satisfaction and diagnose the mistakes made. - Learn to implement in daily work a quality program in the service, to prepare workers in the use of the telephone as an instrument of attention and information to the public. - Learn the importance of communication in the service for the satisfaction of the client and of the workers who provide the service, so that quality standards are distinguished and known. - Acquire the knowledge, skills and competencies that the current labor market requires specialists in quality in service and customer service, to develop their professional career in the sector, through learning the main techniques aimed at consumer satisfaction. - Analyze the characteristics of a company/organization to transmit the most appropriate image. - Apply the appropriate procedures for obtaining information necessary in the quality control management of the service provided by a company/organization. - Apply communication techniques in customer service/advice. - Apply information organization techniques, both manual and computer. - Manage as user computer applications for customer control and monitoring or database and apply procedures that guarantee the integrity, safety, availability and confidentiality of stored information.

- Acquire the necessary capacity for the correct use of service strategies to publicize the different techniques to measure customer satisfaction and diagnose the mistakes made. - Learn to implement in daily work a quality program in the service, to prepare workers in the use of the telephone as an instrument of attention and information to the public. - Learn the importance of communication in the service for the satisfaction of the client and of the workers who provide the service, so that quality standards are distinguished and known. - Acquire the knowledge, skills and competencies that the current labor market requires specialists in quality in service and customer service, to develop their professional career in the sector, through learning the main techniques aimed at consumer satisfaction. - Analyze the characteristics of a company/organization to transmit the most appropriate image. - Apply the appropriate procedures for obtaining information necessary in the quality control management of the service provided by a company/organization. - Apply communication techniques in customer service/advice. - Apply information organization techniques, both manual and computer. - Manage as user computer applications for customer control and monitoring or database and apply procedures that guarantee the integrity, safety, availability and confidentiality of stored information.

This course in customer service: quality quality offers specialized training in the field. In the field of trade and marketing, it is necessary to know the different fields of customer service, consumer or user, within the professional area of the sale. Thus, with this course in customer service: Quality in the service is intended to provide the necessary knowledge for the management of customer/consumer service/user and customer/consumer service techniques.

This course in customer service: quality quality offers specialized training in the field. In the field of trade and marketing, it is necessary to know the different fields of customer service, consumer or user, within the professional area of the sale. Thus, with this course in customer service: Quality in the service is intended to provide the necessary knowledge for the management of customer/consumer service/user and customer/consumer service techniques.

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.