Hospitality Services Design Course: Client Experience Management
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Syllabus
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Summary
This hotel design course focuses on the management of client experience and through their studies you will be equipped with the skills and tools necessary to create satisfactory experiences in the world of hospitality. You can explore the fundamentals of customer experience, from the creation of welcoming environments to customer service strategies, you will study the influence of technology in hospitality, highlighting the importance of reserve systems, innovative payment methods and online opinion management. In addition, the course will immerse you in the measurement and evaluation of customer experience and teach you to use measurement tools and analyze data to continuously improve.
Goals
Professional opportunities
To prepare you
The hotel design design course: customer experience management prepares you to lead excellence in the hospitality industry by developing skills in services, experience management and effective application of strategies that enhance the satisfaction and loyalty of the client, ensuring differentiation and success in a competitive market in any type of company or organization of the hospitality field.
Who is it addressed to?
This Hospitality Services Design Course: Client Experience Management is aimed at hospitality professionals, managers of establishments and entrepreneurs who seek to enhance their skills in the design of services to offer exceptional experiences and strengthen customer's satisfaction and loyalty.
Official Character
This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.
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Certification
Degree issued by Euroinnova International Online Education, member of the AEEN (Spanish Business School Association) and recognized with academic excellence in online education by QS World University Rankings
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