UF0036 Customer Customer / Consumer Management / User
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Syllabus
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Summary
In the field of trade and marketing, it is necessary to know the different fields of customer service, consumer or user, within the professional area of the sale. Thus, with this course it is intended to provide the necessary knowledge for the management of customer/consumer/user service.
Goals
Professional opportunities
To prepare you
This training is adjusted to the itinerary of the UF0036 training unit management of customer / consumer / user, certifying having exceeded the different competence units included, and is aimed at the accreditation of the professional competences acquired through the work experience and non -formal training, via which you will choose to obtain the corresponding certificate of professionalism, through the respective calls. Different Autonomous Communities, as well as the Ministry of Labor itself (Royal Decree 659/2023, of July 18, which develops the management of the professional training system and establishes a permanent procedure for the accreditation of professional competences acquired by work experience or non -formal training).
Who is it addressed to?
This course is aimed at professionals in the world of trade and marketing, specifically in customer service, consumer or user, within the professional area of the sale, and all those interested in acquiring knowledge related to the management of customer/consumer service/user.
Official Character
This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.
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Certification
Degree of having exceeded the non -formal training that accredits the competence units collected in the Formative Unit UF0036 Customer / Consumer Service Management, included in the MF0241_2 training module information and customer service / consumer / user, regulated in Royal Decree 1697/2011, of November 18, which establishes the Certificate of Professionalism COMT0110 Customer Service, consumer or user. According to the instruction of March 22, 2022, which determines the criteria for the admission of the training provided by the requesting persons for participation in the procedure for evaluating and accreditation of professional competences acquired through the work experience or non -formal routes of training. EUROINNOVA FACION S.L. It is a participating entity of the Sepe entities file, Ministry of Labor and Social Economy.
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