Course in Customer Service Techniques (University Degree + 6 ECTS)

If you want to be an expert in marketing and sale and acquire all the techniques related to this area applied to customer service, this is your course since you can learn the knowledge that will make you can dedicate themselves professionally to aspects related to sales. Today, the issue of trade and marketing is very important for any business, so it is essential that a company or private succeeds if its sales department is not properly taken and especially if customer service is not adequate, the failure is guaranteed.

- Know the bald of professional sale. - Determine what is the documentation of the sale. - Specify sales processes. - Apply sales techniques. - Describe the importance of communication in the sales process. - Know the client's monitoring and loyalty process.

Commercial, attention to the public, suppliers, dependents, personnel of the communication department, public relations, staff of the marketing department.

This course in customer service techniques prepares to have a broad and precise vision of the sale and attention given to customers and the strategies to follow so that this function has the expected success, coming to acquire the sales techniques to develop their work successfully.

This course is aimed at professionals in the world of trade and marketing, specifically focuses on the importance of sales techniques and customer service, within the professional area of the sale, and all those interested in acquiring knowledge related to the techniques of sale in customer service.

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.