Customer and after -sales care course
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Syllabus
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Summary
Customer service represents human contact taking between the company and the client. Every company needs to take care of your customer service, otherwise it will lose a large number of customers, having to invest too many resources in attracting the attention of new customers. For this reason it is considered a fundamental element within the business field. In this course of customer and after -sales service you will obtain a global vision of the fundamental principles of customer service and how to manage it to offer the highest possible quality. You will also learn how to address the different conflicts that may arise in the performance of this activity with the objective of solving them optimally.
Goals
Professional opportunities
To prepare you
This customer and after -sales care course will provide you with the necessary tools and skills to solve all those situations in which there are clients involved. The training focuses on conflict analysis and resolution, improving the quality of the service with the aim of improving customer satisfaction. Betting on maintaining a cordial relationship between client and company benefits both parties.
Who is it addressed to?
This customer and after -sales care course is aimed at professionals from different sectors that perform activities for the client. Also to entrepreneurs seeking techniques to improve the conflict resolution process or students seeking specialized training in customer service.
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Continuous and adaptive feedback. Because learning is a process, not a number.
Certification
Customer Service and Post -Sale Course with 100 hours issued by the University Tres Culturas UTC in conjunction with Euroinnova International Online Education
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