Customer Service Specialist Course
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Syllabus
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Summary
Undoubtedly one of the main objectives of every airport and/or airline must be the provision of a quality service to its customers, which goes through special care for customer service. From information related to shipping and billing, to the treatment and reception of possible complaints and claims, through the processing of the necessary documentation or the issuance of tickets, customer service in airports covers a wide variety of activities. Through the Customer Service Specialist Course, it is intended to offer the necessary training to efficiently manage any customer service, both in airports and in airlines.
Goals
Professional opportunities
To prepare you
With this Customer Service Specialist Course you can develop the professional and social skills and competencies necessary to efficiently manage the provision of customer service. To achieve the proposed goals, you will learn to manage the different customer service processes in airports, as well as the reception and processing of complaints and claims. In addition, you will get the necessary notions to provide this service in English.
Who is it addressed to?
The course is aimed at all those professionals and students in the field of communication and customer service interested in specializing in the management of a customer service in airports. In general, it is oriented to anyone who is interested in working in the customer service of airlines and airports.
Official Character
This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.
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